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Office Ally FAQ

What is Office Ally?
Office Ally is a clearinghouse that offers free medical and dental electronic claims routing and tracking to health care providers. It accepts and processes electronic claims then distributes them to over 500 participating health plans.

How can Office Ally be free?
Insurance companies reimburse Office Ally for receiving claims electronically, which saves them money. Unlike most other clearinghouses, Office Ally elects not to charge providers.

How can Office Ally help my practice save time and money?
Electronic claims have a lower rejection rate, are processed faster and, therefore, expedite payment. It is easier and faster to submit claims online than to fill out paper forms, which streamlines office workflow and dramatically increases administrative efficiency. Online claims also provide better tracking because all claims submitted to Office Ally are in one convenient location.

What types of claims does Office Ally accept?
Office Ally accepts claims from all practice management software packages or the direct entry of claims through the Office Ally browser tool.

Why did Office Ally Partner with OneHealthPort?
OneHealthPort has pulled together multiple payers who will pay for the electronic claims gathered by the Office Ally service. OneHealthPort works with payers to coordinate a marketing campaign to providers who need a solution to reduce paper claims. OneHealthPort's secure single password makes it easy for providers and their staff to access Office Ally and other community sites.

Why should I register through OneHealthPort instead of going directly through Office Ally?
Going through OneHealthPort lets you register and then access Office Ally using your secure OneHealthPort passport. You only need to log-on once to access Office Ally as well as the web sites of participating health plans.

What is the process for registering for Office Ally through OneHealthPort?
OneHealthPort subscribers can register for Office Ally by clicking here.

How long does it take to start submitting claims to Office Ally?
After receiving your enrollment form, usually within three business days, a Technical Support Specialist will contact you to schedule an appointment for setup and training. There is no charge for either setup or training. In most cases, a provider office can begin submitting claims through the browser tool in less than a week.




Aetna via NaviNet now available on OneHealthPort!    

OneHealthPort has been working with Aetna and NaviMedix to make your workday even easier. Now, when you login to OneHealthPort, you'll be able to connect with Aetna and take advantage of many features. Check the services page to find out more.

   

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