OneHealthPort has a dedicated support line. Contact the OneHealthPort help desk by calling 1-800-973-4797 (toll free). The OneHealthPort Help Desk is open 24 hours a day, seven days a week to log your problems and assure systems are available.
Test Your OneHealthPort login – Having difficulty logging into a site? Find out if your OneHealthPort login is working correctly. If it is, the problem is likely with the site you are trying to access. Click here to test your login. Press 'continue' after testing to return to this page for contact information for support for all of the OneHealthPort sites.
Participating Site Technical Support
If you are having difficulty with a particular site or application and your OneHealthPort login works fine on other sites, you may wish to contact that specific site for help with their application. The list below provides contact and technical support for each of the participating sites:
Health Plan Sites (all times are West Coast)
- Aetna via NaviNet: 1-888-482-8057 (toll free) Mon-Fri, 5 a.m. to 8 p.m. and Saturday 5 a.m. to noon
- Asuris Northwest Health: 1-888-427-0470 (toll free) Mon-Fri, 7:30 a.m. to 4:30 p.m. or email firstname.lastname@example.org
- CareOregon: 1-877-814-9909 (toll free) Mon-Fri, 5:00 a.m. to 5:00 p.m. (MST) email email@example.com
- Community Health Plan: 1-800-440-1561 (toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m. or email CustomerCare@chpw.org
- CHPW-Arcadia 1-888-378-2299, Monday-Friday 8-5 PST/PDT (ET) email click here
- CIGNA: Mon-Fri, 8:00 a.m. to 5:00 p.m. (ET) email click here
- First Choice Health: 1-800-783-7312 (toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m. or email firstname.lastname@example.org
- Group Health Provider Assistance Line: 1-888-767-4670 (toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m. or email email@example.com
- HCA ProviderOne – WA State Medicaid: 1-800-562-3022 (toll free) Mon-Fri, 7:30 a.m. to 4:30 p.m. or use our webform at https://fortress.wa.gov/hca/p1contactus/.
- Health Net: 1-866-458-1047 (toll free) Mon-Fri, 7:30 a.m. to 5:30 p.m.
- KPS Health Plans:1-360-377-5576 or 1-800-552-7114 (toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m. or email Customerservice@kpshealthplans.com
- LifeWise Health Plan of Oregon: 1-800-380-2984 (toll free) Mon-Fri, 6:00 a.m. to 6:00 p.m.
- LifeWise Health Plan of Washington: 1-800-380-2984 (toll free) Mon-Fri, 6:00 a.m. to 6:00 p.m.
- Molina Healthcare of Washington: 1-866-449-6848 (toll free) Mon-Fri, 4:00 a.m. to 5:30 p.m. or email SSOSupport@molinahealthcare.com
- PacificSource Health Plans: 1-800-624-6052 ext 5580 (toll free) or 1-541-684-5580 Mon-Fri, 7 a.m. to 5 p.m. or email firstname.lastname@example.org
- Premera Blue Cross, Washington: 1-800-722-9780 (toll free) Mon-Fri, 6 a.m. to 6 p.m.
- Premera Blue Cross Blue Shield of Alaska: 1-800-722-9780 (toll free) Mon-Fri, 6 a.m. to 6 p.m
- Premera Blue Cross Medicare Advantage: 1-855-339-8141 (toll free) Mon-Fri, 8 a.m. to 5 p.m
- Providence Health Plan: 1-503-574-5000 Mon-Fri, 8 a.m. to 5 p.m or e-mail email@example.com
- Regence BlueShield: 1-888-427-0470 (toll free) Mon-Fri, 7:30 a.m. to 4:30 p.m. or email firstname.lastname@example.org
- Regence BlueCross BlueShield of Oregon: 1-888-427-0470 (toll free) Mon-Fri, 7:30 a.m. to 4:30 p.m. or email email@example.com
- Samaritan Health Plan Operations HealthWeb Administration: 1-888-435-2396
or via our HealthWeb E-mail Contact Form for any HealthWeb questions and/or issues.
- Providence Health System Washington: 24/7 support available by calling 1-800-635-9295 (toll free) or 425-687-4000 (x20000 from Providence Washington facilities) or email firstname.lastname@example.org
Secure Text Messaging
- WSHA - Quality Benchmarking System: Contact Jonathan Bennett (206) 577-1851, Mon- Fri, 8:00 a.m. to 5:00 p.m. PST or email Jonathan Bennett
- Community Checkup Technical Support: Contact Natasha Rosenblatt at 206-448-2570 ext 123 Mon-Fri, 8:00 a.m. to 5:00 p.m. PST or email email@example.com.
- Qualis iEXCHANGE: For questions about your iEXCHANGE account or next steps contact Qualis at 1-800-949-7536 x 2800, Mon- Fri, 8:00 a.m. to 5:00 p.m. PST or email firstname.lastname@example.org For information about the L&I imaging program contact Qualis Health at 1-800-541-2894.