The OneHealthPort Newsletter is published quarterly. Look for periodic "OneHealthPort Update" emails for timely information between issues. Please send your comments or any story ideas to newsletter@onehealthport.com.
NEWS
FEATURES AND FUNCTIONS
SPOTLIGHT ON SECURITY
PARTNER SERVICES
RESOURCES
Message from OneHealthPort's President
Dear OneHealthPort Subscribers:
As we enter the New Year, I am pleased to report
that OneHealthPort—thanks to your support
and participation—continues to reach more
members of our healthcare community. By year end
2004 OneHealthPort has exceeded 10,000 active
subscribers who represent over 4,400 organizations.
And, site visits have surpassed 100,000 per month.
Please join me in welcoming the newest member
of the OneHealthPort community—3DGRid Healthcare
Solutions. Their software products can be invaluable
in helping you meet HIPAA's upcoming compliance
deadlines, and I am certain you also will appreciate
the deep discounts they are offering OneHealthPort
subscribers.
This month, we are introducing a new column in the newsletter: Spotlight on Security. Here we plan to provide you with timely information about best practices that relate not just to OneHealthPort but to anyone who uses the Internet.
If you have any questions or would like to make any suggestions as to how OneHealthPort can better meet your needs, I invite you to contact me personally at Rubin@onehealthport.com.
Sincerely,
Rick Rubin
President, OneHealthPort |
HIPAA Compliance Software and Training From 3DGRid Healthcare Solutions Offered at Discount Through OneHealthPort
OneHealthPort subscribers can now get information—and receive deep discounts—on HIPAA compliance software, seminars and workshops offered by 3DGrid Healthcare Solutions. A Seattle-based software firm, 3DGrid provides comprehensive, cost-effective solutions for small and medium sized practices.
The company is recognized for its HIPAA Checkup
suite of products and services designed to help healthcare
practices reach HIPAA compliance quickly and easily.
The $695.00 HIPAA Checkup suite is being offered at
an unprecedented 40% discount to OneHealthPort subscriber
for $425.00. All 3DGrid products are backed by a 100%
money-back warrantee and a $10,000 compliance assurance
guarantee. For information about 3dGrid software, go
to www.3dgrid.com/order-ohp.htm.
3DGrid's team of technology and healthcare professionals, who specialize in HIPAA privacy and security issues, also will present an impressive program of HIPAA-related online training seminars and workshops, including:
- Introduction to HIPAA Security
- HIPAA Risk Assessment
- Writing HIPAA Policies and Procedures
- Business Associate Management
- HIPAA Checkup Quick Tour
- Various HIPAA Checkup Tutorials
- HIPAA Privacy Update
- HIPAA Privacy Update
For a limited time, 3DGrid is offering all of its $49 webinars to OneHealthPort subscribers for free! Go to www.3dgrid.com/onehealthport-webinars.htm for information about and to register for 3DGrid's online workshops and web-based training.
Interested in HIPAA requirements? Attend a free OneHealthPort online seminar!
To learn more about upcoming HIPAA requirements, OneHealthPort invites you to join 3DGrid's Vice President of Product Development Bob Crimmins at noon on Tuesday, January 18 for "HIPAA Security Overview: An Introduction to the HIPAA Security Rule". Register at www.onehealthport.com/news/events.php.
OneHealthPort wants your opinion!
Win great prizes! Take OneHealthPort’s online survey today!
What can OneHealthPort do to better support you and your practice? OneHealthPort's mission is to make it easy and efficient for you to access local healthcare sites and online services that streamline the workflow in your practice.
We value your input—so please take our online survey. We’ll enter your name in a raffle to win one of these great prizes: 3DGrid's "HIPAA Checkup" software (value of $695) or $50.00 Amazon.com gift certificates.
Just go to www.zoomerang.com/survey.zgi?p=WEB224293FXLCF. All surveys must be completed by January 31, 2005. Thanks for your help.
Register for OneHealthPort's FREE Online Training Webcasts
Don’t miss the next series of free online webcasts, designed to help you get the most out of OneHealthPort and OneHealthPort’s participating sites.
It’s easy to participate—all you need is a computer with an Internet browser and a telephone line. OneHealthPort will give you a toll-free number, a website address and a password to enter the webcast. These are "live" events, so you can ask questions of the presenters. Register now for these FREE, one-hour seminars:
HIPAA Security Overview: An Introduction to the HIPAA Security Rule
| Tuesday, January 11 |
noon |
| Tuesday, January 18 |
noon |
Confused about HIPAA compliance and what it means to your practice? Join Bob Crimmins, 3DGrid’s Vice President of Product Development, for an overview of how the new security rule relates to the privacy rule; how enforcement differs from privacy rule enforcement; how security compliance impacts small and medium-sized practices; and how state information security regulations impact HIPAA compliance.
How to Navigate Online Claims and Eligibility
Applications for Participating Healthcare Sites
| Wednesday, January 12 |
noon |
| Wednesday, February 9 |
noon |
| Wednesday, March 9 |
noon |
Staff from Regence BlueShield, GroupHealth Cooperative, Premera Blue Cross, First Choice Health and Uniform Medical Plan will show you how to easily navigate their site's online claim status and eligibility applications. You’ll receive shortcuts to eliminate duplications and speed up payment; find out how to streamline eligibility searches; and get navigation tips to improve workflow.
Introduction to ChartConnect MedManager and ChartConnect ResultManager
| Thursday, January 13 |
noon |
| Thursday, February 10 |
noon |
| Thursday, March 10 |
noon |
What if your practice could quickly and easily prescribe and refill prescriptions online? What if you could have access to laboratory and radiology results online? Find out about these fee-based services and how they can be used in your office, clinic or hospital. Join Greg Jewell from ChartConnect, who will explain these services and answer questions. No obligation—this is strictly informational!
Introduction to Office Ally and Electronic Claims Submission
| Wednesday, January 19 |
noon |
| Thursday, January 20 |
noon |
| Wednesday, January 26 |
noon |
| Wednesday, February 2 |
noon |
| Thursday, February 17 |
noon |
| Thursday, February 24 |
noon |
| Tuesday, March 15 |
noon |
| Tuesday, March 23 |
noon |
For providers currently submitting paper claims, Office Ally offers the ability to electronically submit claims to over 500 participating health plans, including many of OneHealthPort's participating sites. Learn how this free browser-based service can simplify claims editing, routing and tracking to many payers.
Training Tips for OneHealthPort Administrators
Designed to give OneHealthPort administrators information on how best to manage their organization’s account, this webcast will focus on how to nominate and manage users, add tax IDs, change user passwords and use new features. Sign up now! This webcast is only offered quarterly and the next one won't be until April.
Administrative Simplification Tools Review
| Tuesday, January 27 |
noon |
| Tuesday, March 8 |
noon |
Jim Fitzpatrick, facilitator for the Washington Healthcare Forum, will discuss the Washington Healthcare Forum’s 22 policies and guidelines that were adopted to simplify administrative practices. Join us to hear about how to implement these savings.
Register Now
Register for any of these webcasts at www.onehealthport.com/news/regform.php.
Please feel free to invite a group of people to watch together at one computer with a speakerphone (due to limited space, we request that registration for each webcast is limited to one per provider office or organization). You will receive a confirmation and then an e-mail reminder the day before the webcast.
Betrusted is Now Cybertrust – New Support Email
Betrusted, OneHealthPort’s technology partner, is now known as Cybertrust. Formed by the merger of industry leaders, Cybertrust will continue to offer OneHealthPort subscribers the same levels of support and assistance they have received in the past.
Although OneHealthPort subscribers will see and hear the Cybertrust name rather than Betrusted, there will be no changes in service. Subscribers may contact OneHealthPort technical support at the same toll-free number—1-866-292-8939—but should now use onehealthport@cybertrust.com, for support inquiries. (The previous support email address, onehealthport@betrusted.com, will be available for several months).
Cybertrust helps manage security services such as OneHealthPort as well as many other worldwide customers concerned with identity and vulnerability issues, evolving regulatory compliance requirements, and threat management needs.
For more information about Cybertrust, go to www.cybertrust.com.
Oregon LifeWise Latitude Plan Information Now Available with OneHealthPort
LifeWise Health Plan of Oregon has redesigned its web site with enhanced functionality for providers. The site – at www.lifewiseor.com – is now live, with secure functions, such as 24-hour access to eligibility, benefits, claim status and more for LifeWise Latitude Plan members. Secure access to the site is not yet available for providers serving members of non-Latitude plans and for certain providers whose records have not yet been updated. Secure access will be provided to all LifeWise Preferred Providers by June 1, 2005. If you are not yet a OneHealthPort subscriber, register now for free at www.onehealthport.com/register/index.php. A OneHealthPort password will be required to access the secure functions of the new site.
Regence BlueShield Enhances Regence Online Services
Responding to feedback from physicians and other healthcare practitioners, Regence BlueShield made the following enhancements to Regence Online Services:
- View payment voucher – On the Claim Detail page, you are now able to view the actual voucher page for the claim you are researching.
- Search for members within other TRG (The Regence Group) affiliates – When searching for a member by name, in addition to searching Regence BlueShield members, you can now search for TRG members at Regence BlueCross BlueShield of Utah.
- Member’s gender added to Member Search Result screen – Adding the member’s gender to the search result screen helps you to identify the correct member.
- Member’s complete address is shown – In most cases, you can now view the member’s complete address when viewing their member Search Result screen.
- Navigation enhancements – To help in navigation, changes were made to the field labels.
Regence Online Services is a powerful information tool that allows everyone to streamline processes and achieve administrative savings. Look for more information about this tool in future issues of the Regence BlueShield newsletter, Provisions, and on their web site at www.wa.regence.com/member.
Asuris Northwest Health Enhances Asuris Online Services
Based on feedback from physicians and other health care practitioners, Asuris Northwest Health made the following enhancements to Asuris Online Services:
- View payment voucher – On the Claim Detail page, you are now able to view the actual voucher page for the claim you are researching.
- Member’s gender added to Member Search Result screen – Adding the member’s gender to the search result screen helps you to identify the correct member.
- Member’s complete address is shown – In most cases, you can now view the member’s complete address when viewing their member Search Result screen.
- Practitioner affiliation added – The practitioner’s affiliation is now included on the Provider Detail page when searching for a provider.
- Navigation enhancements – To help in navigation, changes were made to the field labels.
Asuris Online Services is a powerful information tool that allows everyone to streamline processes and achieve administrative savings. Look for more information about this tool in future issues of the Asuris Northwest Health newsletter, Provisions, and on their Web site at www.asuris.com.
Uniform Medical Plan (UMP) Offers New Enhancements
Beginning in late January, providers will be able to view more detailed and timely information about their UMP patients, including:
- Deductible status inquiry – find out whether the patient has met his/her deductible.
- Coordination of benefits – check to see if another insurance carrier, including Medicare, is primary for a patient.
- Procedure codes – new screens display procedure or revenue codes using the same verbiage shown on detail of remittance forms (DORs), making them easier to read.
- Claims status – new message codes let providers know if a claim is in process, if more information is needed, or if the claim has been finalized. Previously, providers were only able to find out if a claim had been finalized. As always, you can send a secure email about a claim that you have questions about without having to re-type any of the information.
- Electronic Funds Transfer (EFT) registration – UMP is considering adding
EFT capability through OneHealthPort. If you are interested
in this service, let UMP know by submitting your contact
information on UMP’s provider web site.
For more information, visit UMP’s provider portal at www.ump.hca.wa.gov/provider.
Group Health Continues to Expand Electronic Horizons
2004 was a pivotal year for advances in electronic business at Group Health, with contract providers logging over one million transactions on their provider web site, MyGroupHealth for Contracted Providers. About 70 percent of Group Health claims are now submitted electronically.
In response to your suggestions, Group Health is making these improvements:
- Eligibility – Screens now provide more detailed eligibility and benefits information, such as varying co-payment levels, Medicare lock-in and Medicare primary identifiers, "last active" coverage information for former Group Health members, and a link from subscriber to dependent information.
- Referrals – Contracted specialists soon will be able to send procedure notifications online. Primary care providers will be able to use the Web to extend referrals. The new durable medical equipment (DME) request screen will make it easier for any provider to request DME services for Group Health patients.
Later this year Group Health will expand referral status information to mirror what you currently receive from Group Health by letter. Plans include increasing auto-approval of referrals, improving site navigation, and making it easier to perform multiple transactions for the same patient. You will also see more detailed information in the claims status application, including line-level data.
Referrals that meet specific authorization rules will also receive immediate authorization. When a referral meets criteria, you will be notified online with the authorization number.
Take Group Health's Practitioner Satisfaction Survey
Group Health's annual Practitioner Satisfaction Survey will be available January 17 in an easy-to-use, Web-based format. Instead of filling out the survey by hand and mailing it back, you can save time by sending your feedback instantly with a few clicks of your mouse. Take the survey via a link on MyGroupHealth for Contracted Providers. All survey responses will be secure and completely confidential.
If you have questions about MyGroupHealth for Contracted Providers or the Group Health Practitioner Satisfaction Survey, please contact provider.services@ghc.org.
Security Tips for OneHealthPort Administrators and Subscribers
Are you adequately protecting the privacy of your patients? Please review these important security reminders from Cybertrust:
Suspend the credential for any employee no longer
affiliated with your organization: If someone with
a OneHealthPort credential resigns, retires, is laid-off
or fired, it is critical to immediately remove his or
her OneHealthPort access. Go to "Manage Subscribers"
and then select the link "Suspend subscriber account".
Revoke administrative privileges for a OneHealthPort
administrator who is no longer affiliated with your
organization: Go to "Add Administrator" function
and use the secure form to send a request for the administrative
privileges to be revoked.
Assign a back-up administrator: Having a back-up
administrator is not only good business practice but
also a security issue. If it becomes necessary to quickly
delete an employee or make other immediate changes,
having a back-up administrator is important if the primary
administrator is on vacation or sick. Use the "Add
Administrator" function to appoint a second administrator
as a backup.
Reset your password: It is good practice to
change your password every 90 days. If you haven't changed
your password in the last six months, please do it now.
It takes just a minute: go to "Manage Your Account"
link and under "For Subscribers" select the
"Manage My Subscriber Account" link. You'll
be asked to enter your old password and then enter your
new password twice. OneHealthPort passwords must include
least six alphanumeric characters with one number and
one letter. Remember: never share your password with
anyone.
Warning from Security Expert: Avoid "Phishing" Lures
One of the newest and most dangerous cyber crimes is "phishing," a scam that targets consumers and involves stealing personal information by creating fake websites for well-known companies.
Internet con artists, known as "phishers," send out emails asking people to go to a link that resembles the web page of a legitimate company, such as a bank. Once they get people to the bogus website, they trick consumers into divulging personal data such as social security, credit card or bank account numbers, according to Ravi Ganesan, a security expert and the CEO of TriCipher. TriCipher is a San Mateo, CA company that provides security technology, including anti-phising solutions. The company provides the security technology that protects OneHealthPort and allows OneHealthPort to meet and exceed HIPAA requirements.
It is surprisingly easy for hackers to duplicate legitimate website pages and create a "phishing" scam. "Phishers" typically send the initial e-mails to huge numbers of people, hoping someone will be tempted to bite the "bait"—thus, the term "phishing".
Ganesan warns, "Never give personal information in response to an email request—no reputable company will ever ask for this type of data via email." He compares this scam to someone setting up a fake ATM machine at the mall and asking people to input their password and then not return their card. The criminal would then have the card and pin-number for access to individual accounts.
Ganesan, whose company provides security to financial, healthcare and E-commerce industries, also says to never divulge personal data to anyone who calls on the phone, even if they identify themselves as representing a legitimate organization. OneHealthPort will only request your password as part of using the service and never by phone or via email. Look for more general security updates in the next OneHealthPort Newsletter.
ChartConnect ResultManager Now Available on Wireless PDA
ChartConnect ResultManager, an online service that allows
physicians to connect with laboratories, radiology and
hospital partners, is now available on wireless handheld
PDAs. This allows providers the freedom to view and
act on critical transcribed reports from anywhere and
at anytime. With a blue-tooth PDA and a cell phone,
providers who subscribe to ResultManager can be notified
of results and reports anywhere their cell phones reach.
This feature is offered at no additional charge to ResultManager
users.
ChartConnect recently announced that Digestive Health Specialists of Tacoma and multiple groups in the Grays Harbor community have adopted ChartConnect technology. Digestive Health's 35+ providers travel between six different communities, providing gastroenterology services. ChartConnect helps them gain remote access to their patient data from their many different locations. Also, a group of independent provider offices in the Grays Harbor community recently came together to adopt ChartConnect so they could share chart information for night and weekend call-sharing, referrals and consults.
For more information about ChartConnect ResultManager, click on www.onehealthport.com/services/resultmanager.php.
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