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Providence Health System Washington Launches Online Access to Clinical Results with OneHealthPort
Providence Health System Washington announces the first use of OneHealthPort to support access to hospital information. Providence Everett Medical Center now offers affiliated practitioners and their staff secure Internet access to the Everett IMProv service through OneHealthPort. An excellent alternative to accessing IMProv through a virtual private network (VPN) or clinic connection, this fully Internet-based service:
- Provides secure access to online resources and applications
- Makes remote access easy with no software to install
- Provides easy access: anytime, anywhere
Visit us at www.providence.org/provider or contact Ruth Felthous, Providence Everett Medical Center Medical Staff Liaison, at 425-261-4082 or ruth.felthous@providence.org for more information.
An enhanced online IMProv portal with new features and improved functionality will be available in late Fall of 2004 for providers at Providence St. Peter Hospital (Olympia) and Providence Centralia Hospital.
LifeWise Health Plan of Arizona Goes Live in April
Easy access to LifeWise Health Plan of Arizona will soon be available through OneHealthPort. Set to go live in early April, the site will offer providers information on members enrolled in LifeWise Health Plan of Arizona plans, including:
- Eligibility - plan effective dates and basic demographic information
- Benefits - deductible and benefit limit accumulators
- Claims - claims status inquiry
- Reference materials - provider manual and newsletters
For more information, go to www.lifewiseaz.com. Remember — you'll need to obtain a free OneHealthPort credential to access this new service. You can contact LifeWise of Arizona toll free at 1-800-592-6795 from 8 a.m. to 5 p.m. (AZ time) Monday through Friday.
NDEX Claims Clearinghouse No Longer Available
As of April 2, 2004, the NDEX Bulletin Board System for electronic claims is no longer available. NDEX's clearinghouse functions have successfully transitioned to The Health Information Network (THIN), the Regence Group's new clearinghouse.
Please contact the Regence Group's eBusiness Support Center at (206) 464-3822 or toll free 1 (800) 373-1477 to obtain information regarding the use of our new clearinghouse.
First Choice Streamlines Claims and Eligibility Inquiry
Based on feedback from providers, First Choice recently designed an easier-to-use layout and enhanced its provider web site's claims and eligibility process. Here are some highlights of the improved features on the site:
- Now, when searching for claims or eligibility for a patient, instead of needing to enter all information on a patient, you can search by any ONE of three options: member number, social security number, or patient's name and date of birth.
- To search for eligibility for a dependent, you can now use one of the three search options above to search for the member. You no longer need to enter subscriber information to access information for the dependent.
- For claims searches, you now have the option to include claim dates or not.
See the screen shots below for a quick look at the new layout. Please note: Information is available for First Choice Health Administrator's (FCHA) members only. Information on First Choice Health Network's PPO membership is not currently available.
Feedback Enhances Group Health's Provider Site
Since MyGroupHealth for Contracted Providers @ ghc.org went live, visitors have offered helpful suggestions for improvement. Here are some of the recent improvements that have been made to the site:
- The site's Referral Request now allows providers to search for a specific consultant within the "refer to" list and quickly get CPT code information for 34 frequently used procedure codes from a helpful "pop-up" box.
- Group Health now recognizes providers' social security numbers as valid tax identification numbers from OneHealthPort.
New Features Added to Regence Online Services
You asked for these enhancements and we made them! To make your jobs easier, Regence BlueShield has added new features to Regence Online Services, including:
- Member search by name
- Member coverage status
- The alpha-prefix to the member search results
Go to www.wa.regence.com/provider for information on Regence Online Services.
Asuris Northwest Makes Changes
Asuris Northwest Health recently added several online services. These include:
- Member search by name
- Member coverage status
- The alpha-numeric prefix to the member search results
For more information, go to
www.asurisnorthwesthealth.com/provider.
Premera Dimensions Membership Growing
The majority of Premera Blue Cross' commercial membership is now on Premera Dimensions. Member and claims information for enrollees in a Dimensions plan (Foundation, Access, Heritage or Global) is available at www.premera.com.
- Inquire about Dimensions claims status in the Claims Section
- Verify Dimensions' patients eligibility and benefits in Eligibility Section
- The All Plan Eligibility section only includes basic eligibility information for members enrolled in Premera plans.
New! Subscribers Can View Role/Affiliation/Tax ID Information
If you have trouble getting proper access to member sites, as a subscriber you can now view your role/affiliation/tax ID information. Just go to the OneHealthPort Administration area at www.onehealthport.com/using/acctadmin.html, select the "For Subscribers" link, and then "View Role/Affiliations" on the Subscriber Administration Main Menu. This will display the name of your affiliated organization, the tax IDs for that organization, and the subscriber's role.
For OneHealthPort Administrators--Adding Tax IDs is Now Easier!
The process to add tax IDs for your organization has been streamlined. Now, you just need to follow these simple steps:
- Select the "For Administrators" link in the OHP Administration Area (www.onehealthport.com/using/acctadmin.html)
- Go to the Organization Menu (on the right) and select "Add Tax ID"
- This link displays a page showing a top-down list of the organizations for which you can add tax IDs. Note: Most OneHealthPort administrators will have only one organization listed.
- After clicking "Submit," a screen displays your organization's current profile information, with a box for "New Tax IDs".
- Tax IDs are entered as 9-digit numbers, with no hyphen.
- After entering a new tax ID, select the "Next" button.
- The last screen will confirm that the new tax ID has been added.
Remember -- Anyone who is a registered OneHealthPort administrator can add a tax ID.
When a tax ID is added to your organization's account, it becomes part of the registration record for each OneHealthPort subscriber affiliated with your organization.
Time Saving Tips for OneHealthPort Administrators
Our Technical Support Help Desk offers these tips to help you get the most from OneHealthPort.
Protect your organization: Appoint a backup administrator
Organizations with more than one OneHealthPort administrator protect themselves if the primary OneHealthPort administrator is unavailable, sick or on vacation. Because only administrators can nominate users and reset passwords, it's important to always have someone available.
- Easily add a second administrator by using the "Add Administrator" link in the OneHealthPort administration area
- Nominate the person you are appointing BEFORE using the "Add Administrator" function since you will need to supply his or her UserID
Provide activation codes for new users
Make sure to copy the Activation Code that appears on your screen at the end of the nomination process for new OneHealthPort users. You must provide this code to new users so they can complete registration.
Note: if you forget or lose a Subscriber's activation code, you can generate a new one using the "Reset Subscriber's Password" function in the "Manage Subscriber" area of the OHP Administration Main Menu.
Administrative Simplification Workshops
Sign up now for Phase III Workshops being held throughout Washington from April-June 2004. Take advantage of the Washington Healthcare Forum's continuing education workshops designed to help staff at medical groups, hospitals, and health plans implement Phase III of the Administrative Simplification process.
Developed by medical groups, hospitals and health plans, these simplification policies and guidelines support millions of dollars in annual savings across the Washington state healthcare system. In order to realize these savings and to benefit from the related efficiencies, it's critical for medical practices and hospitals to implement the Forum's policies.
Workshops will include:
- Forum policies and procedures
- Web tools for simplification
- "Accelerator" for administrative processes
Go to www.wahealthcareforum.org/registration/eventreg.asp for details and to register for an Administration Simplification Workshop in Spokane, Pasco, Mount Vernon, Renton, Kirkland, Seattle, and Olympia.
Group Health Member Site Offers Resources for Patients
Group Health's member site has a wealth of useful information for patients. They can research an illness, explore treatment options, and learn how to live well with chronic illness. Condition centers offer tools for managing such diseases as depression, diabetes, and heart disease. Other centers focus on the special needs of pregnant women and women at midlife. The member site has recently been updated:
- New features have been added to the online discussion groups at MyGroupHealth for Members. Members can now receive email notification of new postings, and they may choose to subscribe to all discussion groups or specific ones, such as diabetes or depression.
- A statewide provider directory has been added to the site.
If you contract with Group Health, and would like to tour the member site, call MyGroupHealth's support line at 206-901-4620. Please identify yourself as a contracted provider and ask for your provider identifier and password.
Regence Implements HIPAA Desk Testing Tool
Regence BlueShield has implemented its version of the HIPAA Desk testing tool provided by Edifecs. This tool provides you with the capability to test your HIPAA ANSI transaction files over the Web. Errors and your corrections are processed in real time.
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