Pointshare Notice and Eligibility Options Many of you have contacted OneHealthPort about the recent Pointshare/Siemens notice regarding service changes, especially as to when OneHealthPort might be adding Washington Medicaid eligibility and other payers to complement our current list of participating payers. We also received a number of questions about other sources of eligibility data. Due to systems changes underway at Medical Assistance Administration (MAA), which administers Washington Medicaid, this information cannot be added to OneHealthPort until 2007 at the earliest. We are currently working with a number of payers, including Washington Medicaid, to add eligibility to our trusted community. At this time, a number of eligibility options are available in the marketplace. As a public service, OneHealthPort has listed some of these options below. These offerings are presented strictly for your information; OneHealthPort does not endorse any of these services. Also, please note, some of these options will require payment by providers to access the information. 1. For an overview on the enrollment, registration and site use for Washington Medicaid direct access, click on the tutorial link and tour the WaMed. http://fortress.wa.gov/dshs/maa/WaMedWebTutor/ 2. Provider Advantage has been serving the Pacific Northwest since 1991. To gain access to eligibility and benefit data for Medicaid, Medicare, and other local and national commercial health plans, contact Customer Solutions at (800) 203-5465 or visit the website at www.provider-advantage.com to learn more. 3. HDXpress is the replacement for the old Pointshare/Siemens services. Information is available at https://www.hdx.com/Services/hdxpress.asp.

Quick Tips for Subscribers: Forget Your Password? Need Help?
Here are few easy ways to make your job easier. If you can not remember your password:

1. Click on the "Forgot Password?" link to see if you have secret questions in the system so you can reset your own password.

2. Ask your OneHealthPort Administrator to assist you with a password reset by logging into their Manage my administrator account link from the OHP website.

OneHealthPort's Support Desk is open from 8 a.m. - 5 p.m. Monday through Friday to assist with password and registration problems. The Support Desk will log problems and investigate concerns about system outages 24 hours a day. Contact the Support Desk at 1-800-973-4797 (toll free), email onehealthport@cybertrust.com or fill out our online form.

New!! Easy Reference Sheet for Administrators Offers Best Ways to Assist Users and Manage Your Account
What are the best ways to assist your users and manage your account? Find out in OneHealthPort's NEW Administrators' easy reference sheet. This new resource is available at http://www.onehealthport.com/use_ohp/accounts.php Print off a copy and keep it handy for quick reference.

For full detail on how to manage your OHP account you can also access the Administrator's Guide online. It's easy to access the Guide: simply click on "Manage Your Accounts" in the top toolbar on the OHP home page, then click on Manage my administrator account to log in to the administrator's menu. The Guide is on a link just below the menu.

Easier Access to Premera Blue Cross
It is no longer necessary to go through the "Terms of Use" page every time you login to the Premera Blue Cross website through OneHealthPort. Effective as of March 31, 2006, you will not be asked to agree to terms, unless there is a change to the Agreement. This means there is one less step to take to access secure information from Premera Blue Cross. Premera Blue Cross made this change based on feedback from providers. Now accessing Premera is the same as for all of OneHealthPort's other participating sites.

News from Regence BlueShield
BLUEEXCHANGE OFFERS ACCESS TO NATION-WIDE MEMBER ELIGIBILITY AND BENEFITS
Regence BlueShield now offers access to nation-wide member eligibility, benefits and claims for Blue Cross and/or Blue Shield, NASCO and Federal Employee Program (FEP) members with BlueExchange.

BlueExchange is secure, HIPAA-compliant and available from the home page on Regence Online Services. Select either Eligibility or Claims from the left-hand navigation under Other Blue Plans. You will then be directed to The Health Information Network (THIN) Web site to input your patient's specific information.

- To check a member's eligibility and benefits, you will need their name, birth date and ID number including the alpha prefix.

- To check a member's claim, you will need the provider's name and tax ID number; the member's name, birth date and ID number including the alpha prefix; and the claim's date(s) of service.

BlueExchange sends the inquiry to the member's home plan, which in turn responds to BlueExchange with the inquiry results. The results are available on Regence Online Services within 75 seconds of submission.

"BY REPORT" CODES LIST UPDATED ON PROVIDER INFORMATION SITE
The list of codes that require supporting documentation is updated and available on the Regence BlueShield provider information Web site at http://www.wa.regence.com/provider/claims/jobTools/. In addition to the codes, the type of supporting documentation that is required is also listed. You can provide supporting documentation to Regence in one of two ways.

1. Send the original claim on paper with supporting documentation
You can send the original claim on paper with the required information attached. By using the "By Report" list, you can identify those codes that will always require additional information and proactively send it Regence. You do not need to attach a Supporting Documentation – Standard Cover Sheet form with an original paper claim.

2. Use Supporting Documentation form when requested on voucher
When supporting documentation is requested on your payment voucher, use the Supporting Documentation – Standard Cover Sheet available at http://www.wahealthcareforum.org/adminsimp/Claims_Process. This form will ensure that the documentation you submit is successfully attached to the right claim.

News from Asuris Northwest Health
"BY REPORT" CODES LIST UPDATED ON PROVIDER INFORMATION SITE
The list of codes that require supporting documentation is updated and available on the Asuris Northwest Health provider information Web site at http://www.asuris.com/provider/claims/jobTools/. In addition to the codes, the type of supporting documentation that is required is also listed. You can provide supporting documentation to Asuris in one of two ways.

1. Send the original claim on paper with supporting documentation
You can send the original claim on paper with the required information attached. By using the "By Report" list, you can identify those codes that will always require additional information and proactively send it us. You do not need to attach a Supporting Documentation – Standard Cover Sheet form with an original paper claim.

2. Use Supporting Documentation form when requested on voucher
When supporting documentation is requested on your payment voucher, use the Supporting Documentation – Standard Cover Sheet available at http://www.wahealthcareforum.org/adminsimp/Claims_Process. This form will ensure that the documentation you submit is successfully attached to the right claim.

Get Paid Faster! Submit Electronic Claims through Office Ally
By submitting electronic claims through Office Ally, your practice will be paid faster and you'll save time. This FREE service gives you the ability to electronically submit claims to over 500 health plans, including the following OneHealthPort participating sites: First Choice Health, Group Health Cooperative*, Premera Blue Cross, Asuris Northwest Health, Regence BlueShield, and Uniform Medical Plan (UMP).

It's easy to register for this free service by clicking on "Office Ally" at www.onehealthport.com. If you have questions or difficulty registering, call Office Ally customer support at 949-464-9129.

*All Group Health products, including Options, Alliant, Group Health Medicare and Medicaid, can be billed electronically to Group Health cooperative.

Custom Coder™ Free 30-Day Trial
Custom Coding Books has just launched a new web site – www.customcoder.net – where coders and clinic staff can easily purchase and download a new series of customizable books. The company is offering a 30-day free trial for any of their Custom Coder™ products, all of which include quarterly updates as well as a new feature: the ability to search online for any code.

Their most basic product, the Procedural Custom Coder™, sells for $99.95, and completely replaces the Coders Desk Package, available in standard printed form for $369.95. Similar savings are available on their five other Custom Coder™ products. Their newest product, designed for multi-specialty groups operating in multiple states, sells for $399.95 and completely replaces enterprise level coding and compliance research tools normally sold for $899.95.

With CustomCoder™ products, coders can print a customized book; use it offline as a searchable document; or search for codes online.

Take Advantage of Free Educational Webcasts
Are you new to OneHealthPort? Would you like to learn about tips and shortcuts to get more from using OneHealthPort? Maybe it's time to attend one of our free, hour-long webcasts. It's easy to participate: all you need is a computer with an Internet browser and a telephone line (click here for specific system requirements). You can even invite a group of people from your office to watch together at one computer with a speakerphone. All of the following webcasts are presented from noon to 1 p.m.

"How to Navigate Online Claims and Eligibility Applications for Participating Healthcare Sites" - Staff from Regence BlueShield, GroupHealth Cooperative, Premera Blue Cross, First Choice Health and Uniform Medical Plan will show you how to easily navigate their site's online claim status and eligibility applications. You'll also receive shortcuts to eliminate duplications and speed up payment.
Wednesday, April 12
Wednesday, May 10
Wednesday, June 14

"Introduction to Office Ally and Electronic Claims Submission" - If you currently providers currently submitting paper claims, Office Ally offers the ability to electronically submit claims to over 500 participating health plans, including many of OneHealthPort's participating sites. Learn how this free browser-based service can simplify claims editing, routing and tracking to many payers.
Wednesday, April 18
Thursday, May 18
Thursday, June 20

To register for any of these webcasts, click here. You will receive a confirmation and then an e-mail reminder the day before the webcast.