NEW OneHealthPort Technical Support Number Changes November 21 Beginning on Monday, November 21, 2005, OneHealthPort will have a new dedicated technical support number, available 24 hours a day, seven days a week. The new number is 1-800-973-4797. Call the OneHealthPort Technical Support Line with questions about your account, passwords, registration or other issues that you cannot resolve with our online FAQs. You may also email us at onehealthport@cybertrust.com or fill out this online form and someone will get back to you quickly. Our goal is to make using OneHealthPort as easy as possible, so please don't hesitate to contact us with any questions.

Free Electronic Claims and Attachment Capability Soon Available for Uniform Medical Plan
Beginning January 2006, Uniform Medical Plan (UMP) will offer providers who currently submit paper claims the option of using Office Ally to submit claims and send attachments electronically. UMP will be the first payer in Washington state to offer providers the ability to send attachments, such as chart notes, treatment plans or other supporting documentation, with their claims. All electronic files can be submitted including spreadsheets, word processed documents and imaged documents. This service is free to OneHealthPort subscribers.

Office Ally gives providers the ability to electronically submit claims to over 500 participating health plans; UMP joins the following OneHealthPort participating sites that work with Office Ally: First Choice Health, Group Health Cooperative*, Premera Blue Cross, Asuris Northwest Health and Regence BlueShield.

The benefits of using Office Ally include:

• Submitting claims anytime and transmit to payers daily
• Receiving a receipt for all claims submitted
• Immediate feedback for incorrect claims and the opportunity to correct them online
• Getting paid faster!

It's easy to register for the service—just go to www.onehealthport.com and click on "Office Ally." Claims and attachments for the Uniform Medical Plan of Washington State should be submitted via Office Ally using the UMP WA Payer ID 75243. If you are currently submitting claims through Office Ally for other payers, you may start submitting claims immediately for UMP.

Coming soon: webcasts and more details on how to file electronic attachments with Office Ally.

*All Group Health products, including Options, Alliant, Group Health Medicare and Medicaid, can be billed electronically to Group Health cooperative.

Healthcare Career Network Connects Job Seekers and Employers
If your organization is looking to hire experienced, qualified people, check out OneHealthPort's Healthcare Career Network. For a nominal fee, employers and recruiters can browse resumes or post employment opportunities to target OneHealthPort's specialized audience. Available to members within OneHealthPort's trusted community, this service is free to job seekers.

OneHealthPort subscribers will not use their OneHealthPort login or passwords to access this service and must register separately. This also allows healthcare workers who are not currently employed to use the career service without an employer sponsor or a OneHealthPort digital credential. Check out this new service at careers.onehealthport.com.

Need 2006 Coding Books? Custom Coding Books has Best Price Guarantee
Custom Coding Books offers a single Web site for the lowest priced coding, compliance and billing publications. With a wide selection of print books and software from Ingenix, AMA and others, you can find the coding resources you need.

The site is now featuring Cross Custom Coder™. This "on-demand" book offers the best of Ingenix' "Coding Companion" features, including:

• CPT codes with long descriptions
• Lay terms
• CCI edits
• Cross walk (HCPCS, ICD-9, Anesthesia)
• Payment indicators
• Medicare fees schedule
• Quarterly updates

The Cross Custom Coder, along with all the other titles in the Custom Coder series, allows you to customize your book for your needs, and immediately download it as a PDF file to print or use as a searchable database. Quarterly email updates as codes, rules and regulations change keep the books constantly up-to-date.

Custom Coding Books guarantees the lowest online prices with their Best Price Guarantee. If you find the same product online within 30 days of purchase for a lower price, Custom Coding Books will refund the difference. Visit www.customcodingbooks.com/store/onehealthport_home.php to order your 2006 books or for more information.

Tips from OneHealthPort
Add OneHealthPort to Your "Safe List"
Please add the addresses for OneHealthPort and our newsletter to your "Safe List" so important emails and our newsletter doesn't get blocked. If you no longer wish to receive this newsletter, you can unsubscribe at any time (the unsubscribe link is at the end of the newsletter). Here are the two email addresses that need to be accepted: newsletter@onehealthport.com and ohpnewsletter@qwest.net

If You Forget Your OneHealthPort Password…..
You can reset your own password if you have Secret Questions stored in the system. If not, you can ask your office administrator to reset your password from the OneHealthPort site using Manage Your Account. If you are unable to reset it yourself, contact the help desk by emailing onehealthport@cybertrust.com, by filling out this online form, or by calling 1-866-292-8939; beginning November 21, call 1 800-973-4797.

News for Administrators
Protect Your Organization: Appoint a Backup Administrator
OneHealthPort administrators have a critical responsibility for nominating users and resetting passwords. What happens if you are unavailable, sick or on vacation? It's important to protect your organization by appointing a backup administrator—someone you trust to be there if you're not available. It's easy to add a second administrator. Just follow these steps:

• Use the "Add Administrator" link in the OneHealthPort administration area
• Nominate the person you are appointing BEFORE using the "Add Administrator" function since you will need to supply his or her UserID

Administrator Training Manual
If you're a new OneHealthPort administrator or want a quick review, it's easy to download the Administrator Training Manual by going to www.onehealthport.com/use_ohp/accounts.php, which is the page login into Manage My Administrator Account; the Administrator's Guide is on the bottom of the page.

We encourage administrators to make a hard copy of the manual for easy reference.

MyGroupHealth for Contracted Providers Improves Referral Application
Based on feedback from contracted providers and their staff, Group Health has redesigned the referral application to include more information and be more user friendly. In addition, information previously only available on printed referral letters is now viewable online.

The redesigned referral status application now offers the following:

• Co-pay, deductible and coinsurance information
• Increased detail regarding procedures and service items, as well as patient diagnosis
• Link to the "Contract Authorizing Patient Services"
• Specific information regarding Durable Medical Equipment (DME) and referrals
• Referral delivery location, date, and contact information
• Patient height and weight
• Oxygen saturation rate

If you have any questions regarding these changes, please contact the Provider Assistance Unit at 1-888-767-4670 (toll free) or 509-241-7206.

Updates from Regence BlueShield
Subimo's™ Healthcare Advisor now available online
Physicians and healthcare professionals now have online access to Subimo's Healthcare Advisor™ through Regence Online Service (members also have access to this information).

Subimo is an independent company that organizes and models the best publicly available information to help consumers make informed decisions about medical care. Subimo's Healthcare Advisor, which is accessed via a link on Regence Online Services, provides information about conditions or recommended procedures, a library of health topics, and a hospital comparison tool. The Healthcare Advisor's hospital comparison tool allows members to find hospitals based on what's most important to them, such as geographic differences, specialty services offered, or a hospital's experience with a specified procedure. Members may also prepare for services by researching specific conditions and can view questions to ask their health care providers.

If you have any questions about the Healthcare Advisor or Regence Online Services, contact your professional relations representative.

Regence MedAdvantage and Federal Employee Program (FEP) member information available on Regence Online Services
Regence Online Services for Providers now includes Regence MedAdvantage member’s eligibility, claims and benefits as well as claims status and eligibility for FEP members once one of their claims has been processed. You will not be able to verify eligibility for FEP members until a claim is received.

Regence Online Services is a Web-based service that providers and other healthcare practitioners can use to access eligibility, claims status and much more for Regence BlueShield members. It provides:

• Free and secure access (there may be costs associated with your Internet Service Provider, via your Web browser.)
• A HIPAA-compliant application
• Eligibility and benefits verifications, including co-pays and deductibles
• A list of subscriber family members
• Claim summary, detail and status
• Ability to add a referral and review existing referrals
• Ability to search participating providers

Eligibility, benefits and claim status can be requested of all Blue Plans
Beginning December 2005, you will be able to request electronic transactions – eligibility and benefits (270/271) and Claim Status (276/277) – to other Blue Plans outside of The Regence Group. This new function allows Regence Online Service users to submit an inquiry through THIN (The Health Information Network) to Blue Exchange (BlueCard's answer to electronic communication between Plans). Blue Exchange sends the inquiry to the member's home plan, which then responds back to Blue Exchange with the inquiry results. The results are then available on Regence Online Service for providers to retrieve. Users will receive results of their inquiry within 75 seconds of submission.

Access to the inquiry screens will be available on Regence Online Services' home page. Your current security through OneHealthPort will allow you access to the Blue Exchange information.

Updates from Asuris Northwest Healthcare
Subimo's™ Healthcare Advisor now available online
Physicians and healthcare professionals now have online access to Subimo's Healthcare Advisor™ through Asuris Online Service and allows them to view the same information that is offered to members.

Subimo is an independent company that organizes and models the best publicly available information to help consumers make informed decisions about medical care. Subimo's Healthcare Advisor, which is accessed via a link on Asuris Online Services, provides information about conditions or recommended procedures, a library of health topics, and a hospital comparison tool. The Healthcare Advisor's hospital comparison tool allows members to find hospitals based on what's most important to them, such as geographic differences, specialty services offered, or a hospital's experience with a specified procedure. Members may also prepare for services by researching specific conditions and can view questions to ask their health care providers.

If you have any questions about the Healthcare Advisor or Asuris Online Services, contact your professional relations representative.

Asuris MedAdvantage Information Available on Asuris Online Services
Asuris Online Services for Providers now includes information about Asuris MedAdvantage member’s eligibility, claims status, benefits and much more.
It provides:

• Free and secure access (there may be costs associated with your Internet Service Provider, via your Web browser.)
• A HIPAA-compliant application
• Eligibility and benefits verifications, including co-pays and deductibles
• A list of subscriber family members
• Claim summary, detail and status
• Ability to add a referral and review existing referrals
• Ability to search participating providers

News from Premera Blue Cross
Premera Blue Cross Transitioning to Secure Transport
Premera Blue Cross is currently transitioning all electronic claims submitters from its older Bulletin Board System (BBS) DOS- based technology to a new secure web based connectivity called Secure Transport (ST). Access to Secure Transport will be through your OneHealthPort User ID number.

A product of Tumbleweed Communications Corp., ST allows transfer of files via a secure Internet connection, utilizes standard security protocols of FTPS and HTTPS, and integrates SSL and Digital Certificate (X.509). It replaces older, less flexible technology, and because it is Internet based, ST is easily available and integrates well with other applications. It is a field proven, complete solution that allows reliable real-time delivery of large or small files.

In transitioning to ST, you will retain your current PBC assigned electronic submitter identification (ID) number. Migration from the BBS to ST is currently underway. An appropriate shutdown date for the BBS will be announced within the next few months.

If you have any questions about how to make this transition, please call 800 435-2715.

Blue Exchange Now Available!
Premera Blue Cross is now offering BlueExchange, a new option that allows you to access eligibility, benefits and other key information for the services you render to nation-wide Blue Cross and/or Blue Shield, NASCO as well as Federal Employee Program (FEP) members. BlueExchange, available since November 1, is a secure option that checks the status of claims you submit for members on these plans with HMO, Indemnity, POS, PPO, and traditional coverage.

BlueExchange represents the first major enhancement since the Premera Blue Cross provider portal was launched in 2003. Eligibility, benefit and claims inquiries now can be submitted for members from other Blue, NASCO and FEP plans. These transactions are then routed to the home plan through the BlueExchange process.

For more information about BlueExchange, call your Provider Network Representative. For more information about BlueCard, contact BlueCard Customer Service at 1-888-261-9562 or call the member's home plan.

DrFirst Selected for Whatcom County E-Prescribing Pilot Project
DrFirst's Rcopia electronic prescription management system has been selected for the Whatcom County e-Prescribing Project, a project funded by a grant from The Foundation for eHealth Initiative (FEHI), which focuses on promoting quality, safety, and efficiency through electronic medical records.

Physicians in this pilot project are now using DrFirst's Rcopia application to electronically write new prescriptions and approve renewal requests from pharmacies. Participants from Whatcom County include: Whatcom Health Information Network, LLC, St. Joseph Hospital/PeaceHealth, Madrona Medical Group, Bellingham Asthma and Allergy, Bellingham OB-Gyn, and Haggen Pharmacy. Although the pilot project is full, DrFirst plans to open the program to more providers in Whatcom County next year. Look for updates in this newsletter.

DrFirst received the 2005 "Technology of the Year Award" from Frost & Sullivan and also the Qualcomm 3G A-List Award for their Rcopia ePrescription Management Solution. For more information about Rcopia, go www.drfirst.com.

Register Today for Free Webcasts
Get the most from OneHealthPort and OneHealthPort's participating sites by attending our free online webcasts. These one-hour seminars are "live" so you can ask questions and get immediate answers.
All webcasts are offered from noon to 1 p.m. unless otherwise specified

"How to Navigate Online Claims and Eligibility Applications for Participating Healthcare Sites" - Staff from participating health care organizations will show you how to easily navigate their site's online claim status and eligibility applications. Learn shortcuts to eliminate duplications and speed up payment; find out how to streamline eligibility searches; and get navigation tips to improve workflow.
December 14

"Introduction to Office Ally and Electronic Claims Submission" - Are you currently submitting paper claims? Find out how this FREE browser-based service can simplify claims editing, routing and tracking to over 500 participating health plans, including many of OneHealthPort's participating sites.
December 6

Click here to sign-up for any of these webcasts. It's easy to participate: all you need is a computer with an Internet browser and a telephone line (click here for specific system requirements).

Holiday Raffle from OneHealthPort
OneHealthPort appreciates every subscriber—all 18,324 of you! As a way of saying thank you, we invite each of you to enter our Holiday Raffle. Nothing to do; no surveys to fill out or questions to answer.

To be eligible, just go to raffle and give us your name, organization, address and phone number. You could win one of the following prizes:

• $100 gift certificate to QFC for your holiday dinner (1 winner)
• Certificate for one pound of Sees Candy (10 winners)
• Starbucks coupons (10 winners)

Happy Holidays from all of us at OneHealthPort!