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Who to Contact

What is OneHealthPort?	OneHealthPort is a secure portal that opens the door to valuable business and clinical solutions with a single way to sign on to local healthcare sites and online services for healthcare professionals.
How do I contact OneHealthPort?	For technical support, please contact OneHealthPort Support by calling 1-800-973-4797 (toll free).
How do I contact the help desk at OneHealthPort's participating web sites?	You can contact the help desks of the organizations providing web sites through OneHealthPort by phone, or in some cases, by email. Participating web sites should be contacted if there is a problem with the content at their web sites. The first participating web sites are listed below. Additional web sites will be added as they go live. Aetna via NaviNet: 1-888-482-8057 (toll free) Mon-Fri, 5 a.m. to 8 p.m. and Saturday 5 a.m. to noon   Asuris Northwest Health: 1-888-427-0470 (toll free) Mon-Fri, 7:30 a.m. to 4:30 p.m. or email ebusinesshelp@regence.com   Community Health Plan: 1-800-440-1561 (toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m. or email CustomerCare@chpw.org   CareOregon: 1-877-814-9909 (toll free) Mon-Fri, 5:00 a.m. to 5:00 p.m. (MST) email connect@healthtrio.com   CIGNA: Mon-Fri, 8:00 a.m. to 5:00 p.m. (ET) email click here   First Choice Health: 1-800-783-7312 (toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m. or email helpdesk@1stchoiceadmin.com   Group Health Provider Assistance Line: 1-888-767-4670 (toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m. or email info@ghc.org   Health Net: 1-866-458-1047 (toll free) Mon-Fri, 7:30 a.m. to 5:30 p.m.   KPS Health Plans:1-360-377-5576 or 1-800-552-7114 (toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m. or email Customerservice@kpshealthplans.com   LifeWise Assurance Company Student Insurance: 1-800-380-2984 (toll free) Mon-Fri, 6:00 a.m. - 6:00 p.m.   LifeWise Health Plan of Oregon: 1-800-380-2984 (toll free) Mon-Fri, 6:00 a.m. to 6:00 p.m.   LifeWise Health Plan of Washington: 1-800-380-2984 (toll free) Mon-Fri, 6:00 a.m. to 6:00 p.m.   PacificSource Health Plans: 1-800-624-6052 ext 5580 (toll free) or 1-541-684-5580   Mon-Fri, 7 a.m. to 5 p.m. or email providernet@pacificsource.com   Premera Blue Cross, Washington: 1-800-722-9780 (toll free) Mon-Fri, 6 a.m. to 6 p.m.   Premera Blue Cross Blue Shield of Alaska: 1-800-722-9780 (toll free) Mon-Fri, 6 a.m. to 6 p.m.   Providence Health Plans (Oregon): 1-503-574-7316 or 888-244-6643 x47316 Mon-Fri, 8 a.m. to 5 p.m. or email ProvLink@providence.org   Regence BlueShield: 1-888-427-0470 (toll free) Mon-Fri, 7:30 a.m. to 4:30 p.m.or email ebusinesshelp@regence.com   Regence BlueCross BlueShield of Oregon: 1-888-427-0470 (toll free) Mon-Fri, 7:30 a.m. to 4:30 p.m. or email ebusinesshelp@regence.com   Samaritan Health Plan Operations HealthWeb Administration: 1-888-435-2396 or via our HealthWeb E-mail Contact Form for any HealthWeb questions and/or issues.

Registering an Organization or Subscribers

What makes a good OneHealthPort administrator?	Each organization needs to appoint an administrator to manage their OneHealthPort account. Here are some guidelines to help you choose an administrator. The person should: Be very trustworthy and responsible. Be in a position to confirm the identity of other employees. Have secure online access. Be willing to assist other employees with registration and password resets. Be willing to nominate new users and suspend users who have left the organization as needed. Have access and responsibility for maintaining the organization information including TaxID information.
What are the responsibilities of a OneHealthPort administrator?	The Administrator plays a critical role in the OneHealthPort Trusted Community. The Administrator manages the OneHealthPort account for each participating organization. In this capacity the Administrator has a number of responsibilities that relate to protecting patient privacy, minimizing risk for provider organizations and simplifying access to participating sites for individual subscribers to the OneHealthPort service. The responsibilities of a OneHealthPort Administrator include: Creating subscriber accounts Limiting access of subscribers within the participating organization Modifying or deleting subscriber affiliations and roles when a subscriber's relationship with the participating organization changes. (e.g., an employee leaves the organization or a provider that is new to the organization) Assisting subscribers with resetting passwords Nominating staff members to be OneHealthPort subscribers Ensuring each user of the OneHealthPort system from their organization has a unique subscriber account. Establishing the organization affiliation and role for each subscriber that are used by OneHealthPort participating sites to grant access privileges Ensuring the participating organization has at least one other Administrator in place in case the original Administrator is unavailable to perform his/her duties or has left the organization Verifying the identity of all subscribers nominated by the organization for OneHealthPort digital credentials Maintaining the participating organization's information including affiliations (Tax IDs and other data) in an accurate and timely fashion
How do I register to use OneHealthPort?	In order to use OneHealthPort, you must be affiliated with a registered organization. If your organization is already registered, you need to contact the person serving as your organization's "administrator," who is the person within your organization who sets up and maintains your OneHealthPort account. Once you locate your administrator, request that they nominate you to be a subscriber. As a subscriber, you have certain responsibilities to protect the information you access. Go to subscriber agreement form to view a sample of the agreement each subscriber must accept in order to use OneHealthPort. If your organization has not yet registered, you can use OneHealthPort's automated organization registration wizard to register. Please note that all organizations will need to enter into a trust agreement and therefore you must have "signing" authority to register your organization. Each organization is required to agree to terms and conditions of OneHealthPort use before registration can be complete. Go to organization agreement form to view the organization agreement. If you experience difficulties, contact OneHealthPort Support by calling 1-800-973-4797 (toll free).
What if I don't know whether my organization is registered yet or who my administrator is?	Contact our help desk for assistance in determining if your organization is already registered with us by calling 1-800-973-4797 (toll free).
How do I register my organization to use OneHealthPort?	You can register your organization via OneHealthPort's secure web site. Just go to Register For OneHealthPort and follow the simple registration steps. Please note: you must have the authority to enter into a contract with OneHealthPort to register your organization. Go to organization agreement form to see the organization agreement. If you experience difficulties, contact OneHealthPort Support by calling 1-800-973-4797 (toll free).
As an administrator, how do I register subscribers within my organization to use OneHealthPort?	You can register subscribers via OneHealthPort's secure web site. Just go to Manage Accounts and follow the simple subscriber nomination steps after logging in as an Administrator. If you experience difficulties, contact OneHealthPort Support by calling 1-800-973-4797 (toll free).
How do I obtain a user ID and/or activation code?	To obtain a user ID, you must be nominated as a subscriber by your organization's administrator. To be nominated as a subscriber, contact your organization's "administrator," who is the person within your organization who maintains your OneHealthPort account. Once you locate your administrator, request that they nominate you to be a user. You will then receive a user ID and instructions on how to register as a OneHealthPort subscriber. The administrator will give you a one-time activation code to complete your registration.
Do I need a social security number to register as a subscriber?	You can register with OneHealthPort with or without a social security number by having your identity verified by a notary public. Your organization will need to vouch for your identity. You will be required to prove your identity with a notary. Go to notary instruction form to find out more about using a notary.
What if I do not want to provide "private information" online?	You will need to talk to your organization's administrator regarding how to verify your identity. He or she can put you in touch with a notary to confirm your identity. The private information that we request is held in the strictest of confidence and in compliance with our privacy policy and is only used to help us to ensure your identity.
What functions do the roles which are listed on the registration screen encompass?	Roles are used differently by each site. Roles are meant to assist the site you are visiting in sharing the content that best fits an individual users role. "Clinician" includes the following: Licensed Practitioner (MD, DO, DDS, DMD, PA, ARNP, Midwife, Podiatrist) Licensed nurse (RN, LVN, LPN) Medical assistant (nurse's assistant, CNA or RNA) Other service provider (acupuncturist, pharmacist, therapist, chiropractor, medical technicians in radiology or ultrasound) "Administrative Worker" includes the following: Billing specialist Credentialing Manager EFT Administrator Referral coordinator Office manager Office worker (receptionist, customer service, admitting) "Quality" includes staff who may work with Quality improvement reports or reporting and at select sites may be required to have a specific role to gain access to sensitive Quality Improvement data. These roles include: Quality Report Manager QualityReports (view only) Quality Reports and Data Entry Medical Director

Duplicate TaxID Error during registration

I get a message on the first step of registration that says "Duplicate Found" What do I do now?	If the TaxID you are attempting to register is already registered, the system is designed to alert you and ask you to answer a series of questions to help determine what steps should be taken next to resolve the TaxID already registered in the OneHealthPort system.
Why would my TaxID already be in the system?	There are a number of reasons your TaxID may already be registered. Someone else in your organization may have already registered the organization. A company you work with closely (a billing service or management company) may have registered on your behalf. Someone may have mistakenly registered your TaxID because their number is close to yours.
What if the TaxID already in the OneHealthPort system is affiliated with an organization name that is the same as mine (e.g., someone within my organization)?	The system will display the administrator's name and contact information so you can contact them to assist you with a nomination.
What if the TaxID already in the OneHealthPort system is affiliated with an organization name that is the same as mine (e.g., someone within my organization), but the administrator identified is no longer with the company?	OHP will check to see if there are other administrators in the organization or other active users that could be promoted to an administrator and review what is needed to do that. If there are no other active users,the system will create a ticket and route it to the OHP Support desk with your contact information so staff can assist in resolving the issue.

What to do if your administrator leaves

Our administrator left and we need to nominate some new users. What do we do now?

If you have other active OneHealthPort users, you can request that one of those users be promoted to the Administrator role. That person can nominate new users and promote a user to administrator if needed. Send an email to the OneHealthPort business offices at info@onehealthport.com with the following content: Name and address of the organization Name and the OneHealthPort UserID of the person you wish to have promoted A work phone number contact if OneHealthPort has additional questions A work email address if OneHealthPort has additional questions

What if there are no other OneHealthPort users in our organization?

You will need to re-register your organization with a new administrator. During the registration process you may hit a Duplicate TaxID error, the OHP system will walk you through choices that automate the process of asking for your TaxID to be released so you can register the organization with a new administrator.

Passwords, User IDs and Secret Questions

How do I select a password for myself? What are the restrictions?	When choosing your password, remember that you are responsible for remembering your password and you are also responsible for NOT sharing it with anyone or putting it where it could be compromised. Passwords are very serious business. Here are a list of password requirements: The minimum password length is 8 characters The Maximum password length is 24 characters Passwords must contain characters from at least three of the following categories: Upper case letters [A, B, C, ... Z] Lower case letters [a, b, c, ... z] Numbers [0, 1, 2, ... 9] Non-alphanumeric characters such as punctuation symbols (!@#$%^&?<>`~_+*) If you experience difficulties, contact OneHealthPort Support by calling 1-800-973-4797 (toll free).
How do I reset my password?	If you know your current password or can correctly answer your secret question, you can use the "password reset" function to change your current password. It can be accessed at Manage Your Account and login as a Subscriber. If you forget your password and wish to reset it, you can do so by using the "password reset" function and correctly answering the secret question you established during the registration process. If you answer the secret question correctly, you will receive an email with your activation code. If you fail to correctly answer the secret question, then you must see your administrator for a new activation code to restore the account. Following these password reset processes, you will receive an email notifying you that your password was reset. This will be sent to the email address we have on file for you. If you experience difficulties, contact OneHealthPort Support by calling 1-800-973-4797 (toll free).
How do I retrieve my user ID if I have forgotten it?	Contact your organization's OneHealthPort administrator. He or she can retrieve your user ID for you. If you are the administrator and do not remember your UserID, contact the OneHealthPort Support Desk. The Support Desk will ask a series of questions to verify who you are before they can provide your UserID.
What is a "secret question," and how do I set it up?	A secret question is used as an extra security feature that backs up your password in case you forget it. The easiest way to prove your identity if you forget your password is to correctly answer your secret question, however you do need to set it up in advance. Once you get a new password (or remember your old one), you can set up your secret question online at Manage Your Account then login as a Subscriber and select change secret questions option. If you experience difficulties, contact OneHealthPort Support by calling 1-800-973-4797 (toll free).
Why do I need an ID and password in order to use OneHealthPort?	Because you are accessing secure, private health information. HIPPA requires that this type of information is secured. IDs and passwords are a proven method for doing this.
If I change my name, will my user ID change?	No, your user ID will stay the same.
Will my password ever expire?	OneHealthPort does not routinely expire passwords. However, we do suggest that you change your password whenever you have a concern it may have been used by someone else. OneHealthPort also recommends you change the password once a year as a safety precaution. Many of the sites will display the Last Login Date as another method to help you verify no one else is using your password. If you see your login has been used when you were not at work, you can initiate a password change at any time for yourself. In order to change your own password, use the "For Subscribers" Login from the "Manage Your Account" page and select the "change password" function.
I have the correct ID and/or password but am unable to use my subscriber account	It is possible that your credential is temporarily locked, which could happen if you tried too many times to log in unsuccessfully. If this were the case, your credential would still be valid, it would just be temporarily locked. You need to wait fifteen minutes and try again. If you are still unable to login, you need to contact your organization's administrator who can reset your password and provide you with a new activation code. If you experience difficulties, contact OneHealthPort Support by calling 1-800-973-4797 (toll free).

Technical Questions

Whenever I enter or edit my profile information I keep receiving an "invalid entry" message. What is happening?	Contact OneHealthPort Support by calling 1-800-973-4797 (toll free).
How do I log out?	There are basically two ways to "log out." The most secure way is to close your browser when you have completed your work on the participating sponsor web sites. Remember to do this when you are done working for the day as well as every time you leave your terminal. Additionally, our service will automatically expire your login information after a specified period of time and you will need to log-in again. DO NOT LEAVE YOUR BROWSER OPEN AND UNATTENDED.
I share my computer with another person. How do we manage logging in and out?	It is important to remember to log out (close the browser) completely after each session. If the other person is already logged in, you will need to close their browser to log out for them, then reopen the browser to log in for yourself. Do not share your User ID and passwords.
What web browsers can I use to access OneHealthPort?	The OneHealthPort service will work with Internet Explorer (verions 7, 8, 9), Chrome, and FireFox. Other Web browsers may not be compatible or may not be supported at all. WebTV does not work with OneHealthPort. If you are having problems, it is also good to make sure your Internet service provider is not down.
I can not find the subscriber in the "look up" function. What do I do?	Contact OneHealthPort Support by calling 1-800-973-4797 (toll free).
I cannot figure out how to add a role or affiliation.	Only an Administrator can add roles and affiliations. If you are an Administrator, log in to the Administrator's Menu and select "Manage a User" to change their roles and affiliations. Full instructions can be found in the Administrator's Guide or in the videos in the Training Center If you continue to have problems, Contact OneHealthPort Support by calling 1-800-973-4797 (toll free).
I continue to receive a message stating "invalid entry" when I enter information.	Contact OneHealthPort Support by calling 1-800-973-4797 (toll free).
I am having trouble logging on to OneHealthPort. I keep getting the message "this computer does not accept cookies."	In order to log in to OneHealthPort online, your web browser must be configured to accept cookies. For more information on cookies, see the FAQs below. In order to set your browser to accept cookies, follow the process outlined below.
What are "cookies"?	A "cookie" is a piece of information created by a web server and sent to your Web browser to be stored on your computer. When you revisit the web server that gave you the cookie, your browser sends that cookie back to the server. The web server now recognizes that you have visited before, and can present customized pages to you based on information stored in the cookie.
How Are Cookies Used?	Cookies are a useful tool for applications, or services, on the web. They provide a way of saving information--that can be used later by the web application. Cookies can also help identify who you are so that you do not have to re-enter basic information each time you visit a web site. The OneHealthPort system requires cookies to operate properly. Cookies often contain your profile or identifying information that can be looked up by the application in the server's database.
Where can I find out more about cookies.	Information about cookies is available at many web sites. Here are a few with more detailed information: Cookie Central where you will find "The Unofficial Cookie FAQ" A Microsoft site entitled "Cookies: What They Are, Why You Are In Charge" A Netscape site called "Cookies: What They Are and How They Work" The U.S. Department of Energy Computer Incident Advisory Capability (CIAC) Information Bulletin of March 12, 1998 on "Internet Cookies"

Partner Services Questions

Why is OneHealthPort offering new services?	Many people in the health care community have asked OneHealthPort to extend the advantages of our trusted community and secure single-sign-on by offering additional business and clinical services.
How does offering these services support OneHealthPort's mission?	OneHealthPort uses secure portal technology to support and accelerate the exchange of business and clinical information within its trusted community. Initially, OneHealthPort concentrated on providing simplified and secure access to the web sites of major local health plans and hospitals. Now, using the same password, subscribers can also register for and access other services that simplify and improve work flow.
How does OneHealthPort select new services?	New services are selected based on the needs expressed by the local healthcare community. The first new services—E-prescribing, online laboratory & radiology results, and online claims submission—were offered in response to OneHealthPort's participation in a healthcare community survey process sponsored by the Washington Healthcare Forum. The "What's Possible Project" interviewed a variety of health plans, physicians, hospitals and other groups to gain a better understanding of how best to improve efficiency and effectiveness. Based on these suggestions, OneHealthPort focused on Internet based services that can be quickly and easily adopted at a low or no cost to the provider community.
What is OneHealthPort's responsibility when a provider registers for a service through OneHealthPort?	OneHealthPort's contract with the service provider facilitates access to our trusted community and obligates OneHealthPort to supply security and marketing support. The service provider agrees to operate according to the requirements of the trusted community. Providers who sign up for any of the new services will sign separate agreements with individual companies who provide the services.
Is there an additional fee for using OneHealthPort if I register for additional services?	Subscribing to OneHealthPort's security service is completely free to current and new subscribers. There is no cost for your digital ID. Some of the new additional services offered through OneHealthPort are free while others will require you to pay a fee. As we determine what types of services providers are interested in using, we will continue to add both free and fee-based options to OneHealthPort's site.
Does OneHealthPort ever engage other types of partners for analytical, research or policy focused projects?	OneHealthPort is primarily a service company. However, due to the nature of our work and the interest of our stakeholders we occasionally participate in research/analytical projects that relate to our service delivery business. OneHealthPort is open to consideration of appropriate projects. We do limit our partners to organizations that can work within our "small-business" environment. For this reason when engaged in research or analytical efforts, we do limit the indirect rates of our partners to a maximum of 12.5%
How can I offer suggestions to OneHealthPort about types of services that would be helpful to my practice?	We welcome your comments and suggestion. If you have ideas for other programs, please contact OneHealthPort's President Rick Rubin at Rubin@onehealthport.com.

Privacy

How does OneHealthPort use the personal information I provide during registration?	The personal information you provide to OneHealthPort is used only to verify your identity. It is important that your identity is verified because through OneHealthPort, you are accessing private and personal health information on patients. Privacy is important to us, which is why we need to verify your identity. Please see our privacy policy for more information.
Why does OneHealthPort need to verify my identity?	The participating organizations that you will be accessing information from rely on OneHealthPort's word that you are who you say you are. In order for OneHealthPort to vouch for your identity we must first have a reasonable assurance of this.
Why does my organization have to sign the agreement?	The OneHealthPort community is bound by the trust that each participating organization has in the system. The agreement provides you with an easy way to record your organization's obligations to OneHealthPort. This is why you must have "signing authority" within your organization in order to sign the agreement.
What if I don't want to sign the agreement?	If you are unwilling to agree to the participation obligations of, then unfortunately we will not be able to allow your organization to participate.