| OneHealthPort has a dedicated
support line. Contact the OneHealthPort help desk
by calling 1-800-973-4797 (toll free). The OneHealthPort Help Desk is open 24 hours a day,
seven days a week to log your problems and assure systems
are available.
Test Your OneHealthPort login – Having
difficulty logging into a site? Find out if your OneHealthPort
login is working correctly. If it is, the problem is likely
with the site you are trying to access. Click here
to test your login. Press 'continue' after testing to return
to this page for contact information for support for all of
the OneHealthPort sites.
View FAQ's
Participating Site Technical Support
If you are having difficulty with a particular site or application and your OneHealthPort login works fine on other sites, you may wish to contact that specific site for help with their application. The list below provides contact and technical support for each of the participating sites:
Health Plan Sites (all times are West Coast)
- Aetna via NaviNet: 1-888-482-8057 (toll free) Mon-Fri, 5 a.m. to 8 p.m. and Saturday 5 a.m. to noon
- Asuris Northwest Health: 1-888-427-0470
(toll free) Mon-Fri, 7:30 a.m. to 4:30 p.m. or email ebusinesshelp@regence.com
- CareOregon: 1-877-814-9909 (toll free) Mon-Fri, 5:00 a.m. to 5:00 p.m. (MST) email connect@healthtrio.com
- Community Health Plan: 1-800-440-1561 (toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m. or email CustomerCare@chpw.org
- CHPW-Arcadia 1-888-378-2299, Monday-Friday 8-5 PST/PDT (ET) email click here
- CIGNA: Mon-Fri, 8:00 a.m. to 5:00 p.m. (ET) email click here
- First Choice Health: 1-800-783-7312 (toll
free) Mon-Fri, 8:00 a.m. to 5:00 p.m. or email helpdesk@1stchoiceadmin.com
- Group Health Provider Assistance Line: 1-888-767-4670 (toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m. or email info@ghc.org
- Health Net: 1-866-458-1047 (toll free) Mon-Fri, 7:30 a.m. to 5:030 p.m.
- KPS Health Plans:1-360-377-5576 or 1-800-552-7114
(toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m. or email Customerservice@kpshealthplans.com
- LifeWise Health Plan of Arizona: 1-800-380-2984
(toll free) Mon-Fri, 6:00 a.m. to 6:00 p.m. - This site retired 8/31/2010
- LifeWise Health Plan of Oregon: 1-800-380-2984
(toll free) Mon-Fri, 6:00 a.m. to 6:00 p.m.
- LifeWise Health Plan of Washington: 1-800-380-2984
(toll free) Mon-Fri, 6:00 a.m. to 6:00 p.m.
- Molina Healthcare of Washington: 1-866-449-6848
(toll free) Mon-Fri, 4:00 a.m. to 5:30 p.m. or email SSOSupport@molinahealthcare.com
- PacificSource Health Plans: 1-800-624-6052 ext 5580
(toll free) or 1-541-684-5580 Mon-Fri, 7 a.m. to 5 p.m. or email providernet@pacificsource.com
- Premera Blue Cross, Washington: 1-800-722-9780
(toll free) Mon-Fri, 6 a.m. to 6 p.m.
- Premera Blue Cross Blue Shield of Alaska:
1-800-722-9780 (toll free) Mon-Fri, 6 a.m. to 6 p.m.
- Regence BlueShield: 1-888-427-0470 (toll
free) Mon-Fri, 7:30 a.m. to 4:30 p.m. or email ebusinesshelp@regence.com
- Regence BlueCross BlueShield of Oregon:
1-888-427-0470 (toll free) Mon-Fri, 7:30 a.m. to 4:30 p.m.
or email ebusinesshelp@regence.com
- Samaritan Health Plan Operations HealthWeb Administration: 1-888-435-2396
or via our HealthWeb E-mail Contact Form for any HealthWeb questions and/or issues.
Clinical Sites
- Providence Health System Washington:
24/7 support available by calling 1-800-635-9295 (toll free)
or 425-687-4000 (x20000 from Providence Washington facilities)
or email wareghelpdesk@providence.org
Administrative Tools
Quality Reporting
- WSHA - Quality Benchmarking System: Contact Ken Rudberg (206) 577-1851, Mon-
Fri, 8:00 a.m. to 5:00 p.m. PST or email Ken Rudberg
- Community Checkup Technical Support: Contact Natasha Rosenblatt at 206-448-2570 ext 123 Mon-Fri, 8:00 a.m. to 5:00 p.m. PST or email nrosenblatt@pugetsoundhealthalliance.org.
- Qualis iEXCHANGE: For questions about your iEXCHANGE accout or next steps contact QUalis at 1-800-949-7536 x 2800, Mon-
Fri, 8:00 a.m. to 5:00 p.m. PST or email iexchangeinfo@qualishealth.org
For information about the L&I imaging program contact Qualis Health at 1-800-541-2894.
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