Technical Support

OneHealthPort Support

OneHealthPort has a dedicated support line available 24 hours a day, seven days a week. If you need help reactivating your account, with Multi-Factor Authentication or have any login related questions, please contact OneHealthPort at 1.800.973.4797 for assistance or fill out the contact form.

If you need help resetting your password, please get in touch with your Organization Administrator. 

Supported Browsers: OneHealthPort supports the most current version of the following browsers: Chrome, Firefox 27, Microsoft Edge, and Safari.

Payer Support

Payer Name Support Phone Number Support email Supported browsers
Ambetter from Coordinated Care 1.877.687.1197
8 a.m. - 5 p.m. PST 		Chrome, Edge, Firefox, Safari
CareOregon 1.877.814.9909
Mon-Fri, 4:00 a.m. to 4:00 p.m. (PT) 		connect@healthtrio.com Chrome, Firefox, Edge, Safari
Cigna Mon-Fri, 8:00 a.m. to 5:00 p.m. (ET) ProviderDigitalSolution@Cigna.com
Comagine Health 1.800.541.2894 (L&I) / 888.213.7513 (Medicaid) WAGovtProviders@comagine.org Firefox
Community Health Plan of Washington BI Portal Email: CDI&O@chpw.org; HealthMAPS: Call 1.800.440.1561 (toll free)
Mon-Fri, 8:00 a.m. to 5:00 p.m. 		Chrome, Firefox, Edge, Safari
Coordinated Care 1.877.644.4613, TDD/TTY: 1-866-862-9380
8:00 a.m. - 5:00 p.m. PST 		Chrome, Edge, Firefox, Safari
First Choice Health providerrelations@fchn.com Chrome, Firefox, Safari
Health Net Medicare Advantage: 1.888.445.8913, Commerical: 1.888.802.7001
Mon-Fri, 8:00 a.m. to 5:00 p.m. 		Chrome, Firefox
InterCommunity Health Network CCO 888.435.2396 (toll free), 541.768.5207 (local) Edge
Kaiser Permanente - Oregon and SW WA NW-Provider-Relations@kp.org Chrome, Edge, Firefox
Kaiser Permanente - Washington Region 1.888.767.4670
Mon-Fri, 8:00 a.m. to 5:00 p.m. 		Chrome, Firefox, Safari
LifeWise Assurance Company Availity: 1.800.282.4548
Availity: Mon-Fri, 8:00 a.m. to 8:00 p.m. ET. 		Chrome
LifeWise Health Plan of Washington 1.800.817.3056
Availity: Mon-Fri, 8:00 a.m. to 8:00 p.m. (ET) / Individual: Mon-Fri, 8:00 a.m. to 6:00 p.m. (PT) 		Chrome, Firefox
Moda Health 1.877.277.7270 (toll free)
Mon-Fri, 7:30 a.m. to 5:30 p.m. 		ebt@modahealth.com Chrome, Edge
Molina Healthcare Availity: 1.800.282.4548; Molina 1.866.449.6848 (toll free)
Availity: Mon-Fri, 8:00 a.m. to 8:00 p.m. ET; Molina: Mon-Fri, 4:00 a.m. to 5:30 p.m. PT 		Chrome, Edge, Firefox
Optum 877.836.6806
Mon-Sat, 8:00 a.m. to 8:00 p.m. (PT) 		Chrome, Edge, Firefox, Safari
PacificSource Healthplans 1.800.624.6052 ext 2580 (toll free) or 541.684.5580
Mon-Fri, 7:00 a.m. to 5:00 p.m. 		providernet@pacificsource.com Chrome, Firefox
Premera Blue Cross Availity: 1.800.282.4548; Individual: 1.800.607.0546
Availity: Mon-Fri, 8:00 a.m. to 8:00 p.m. (ET); Individual: Mon-Fri, 8:00 a.m. to 6:00 p.m. (PT) 		Chrome
Premera Blue Cross Blue Shield of Alaska Availity: 1.800.282.4548; Individual, 1.800.809.9361
Availity: Mon-Fri, 8:00 a.m. to 8:00 p.m. ET.; Individual, Mon-Fri, 8:00 a.m. to 6:00 p.m. (PT) 		Chrome
Premera Blue Cross Medicare Advantage 888.850.8526
Mon-Fri, 8:00 a.m. to 5:00 p.m.
Providence Health Plans 503.574.7316
Mon-Fri, 8:00 a.m. to 5:00 p.m. 		provlink@providence.org
ProviderOne Apple Health (Medicaid) biller or provider 1.800.562.3022 (choose "provider services")
Monday through Friday, 7 a.m. to 4:30 p.m. (Pacific) (except state holidays)
ProviderSource Credentialing 213.433.7505
Mon-Fri, 6:00 a.m. to 5:00 p.m. (PT) 		provider.support@medversant.com Firefox
Samaritan Health Plans 888.435.2396 (toll free), 541.768.5207 (local) Edge
St. Luke's Health Plan providerrelations@stlukeshealthplan.org Chrome, Firefox, Safari
Washington Health Alliance 206.448.2570
Mon-Fri, 8:00 a.m. to 5:00 p.m. (PT) 		communitycheckup@wahealthalliance.org