Technical Support

OneHealthPort Support

OneHealthPort has a dedicated support line. Contact the OneHealthPort help desk at 1.800.973.4797 (toll free) 24 hours a day, seven days a week to log your problems and assure systems are available. You can also contact us with your question by submitting this form.

OneHealthPort supports the following browsers: IE version 8, 9, 10 and 11. All versions of Chrome, Firefox, and Safari.

Payer Support

Payer Name Support Phone Number Support email Supported browsers
Aetna 1.888.482.8057 (toll free)
Mon-Fri, 5:00 a.m. to 8:00 p.m. and Saturday, 5:00 a.m. to 12:00 p.m.
IE8, IE9, IE10, IE11, Chrome - All, Firefox - All Versions, Safari - All Versions
Asuris Northwest Health 1.800.AVAILITY (1.800.282.4548)
Mon-Fri, 5:00 a.m. to 4:00 p.m. (PT)
IE8, IE9, IE10, IE11, Chrome - All, Firefox - All Versions, Safari - All Versions
BridgeSpan 1.800.AVAILITY (1.800.282.4548)
Mon-Fri, 5:00 a.m. to 4:00 p.m. (PT)
support@availity.com
CareOregon 1.877.814.9909 (toll free)
Mon-Fri, 5:00 a.m. to 5:00 p.m. (MT)
connect@healthtrio.com IE8, IE9, IE10, IE11, Chrome - All, Firefox - All Versions, Safari - All Versions
Cigna Mon-Fri, 8:00 a.m. to 5:00 p.m. (ET) Cigna_Provider_eService@Cigna.com
Community Health Plan of Washington 1.800.440.1561 (toll free)
Mon-Fri, 8:00 a.m. to 5:00 p.m.
CustomerCare@chpw.org IE8, IE9, IE10, IE11
First Choice Health providerrelations@fchn.com IE8, IE9, Chrome - All, Firefox - All Versions, Safari - All Versions
Group Health Cooperative 1.888.767.4670 (toll free)
Mon-Fri, 8:00 a.m. to 5:00 p.m.
info@ghc.org IE8, IE9, IE10, IE11, Firefox - All Versions, Safari - All Versions
Health Net 1.866.458.1047 (toll free)
Mon-Fri, 7:30 a.m. to 5:30 p.m.
IE8, IE9, IE10, Chrome - All, Firefox - All Versions
Kaiser Permanente 503.813.3376
Mon- Fri, 8:00 a.m. to 4:00 p.m.
IE10, IE11, Chrome - All, Firefox - All Versions
LifeWise Assurance Company 1.800.971.4670 (toll free)
Mon-Fri, 8:00 a.m. to 5:00 p.m (PT)
IE10, IE11, Chrome - Latest Version, Firefox - Latest Version, Safari - Latest Version
LifeWise Health Plan of Oregon 1.800.380.2984 (toll free)
Mon-Fri, 6:00 a.m. to 6:00 p.m. (PT)
IE10, IE11, Chrome - Latest Version, Firefox - Latest Version, Safari - Latest Version
LifeWise Health Plan of Washington 1.800.380.2984 (toll free)
Mon-Fri, 6:00 a.m. to 6:00 p.m. (PT)
IE10, IE11, Chrome - Latest Version, Firefox - Latest Version, Safari - Latest Version
Moda Health 1.877.277.7270 (toll free)
Mon-Fri, 7:30 a.m. to 5:30 p.m.
ebt@modahealth.com
Molina Healthcare 1.866.449.6848 (toll free)
Mon-Fri, 4:00 a.m. to 5:30 p.m.
SSOSupport@molinahealthcare.com IE8
Northwest Physician Network 253.573.1880
Mon-Fri, 8:00 a.m. to 5:00 p.m. (PT)
providerrelations@npnwa.net Chrome - Latest Version, Firefox - Latest Version, Safari - Latest Version
PacificSource Healthplans 1.800.624.6052 ext 2580 (toll free) or 541.684.5580
Mon-Fri, 7:00 a.m. to 5:00 p.m.
providernet@pacificsource.com IE9, IE10, IE11, Chrome - All, Firefox - All Versions
Premera Blue Cross 1.800.722.9780 (toll free)
Mon-Fri, 6:00 a.m. to 6:00 p.m. (PT)
IE10, IE11, Chrome - Latest Version, Firefox - Latest Version, Safari - Latest Version
Premera Blue Cross Blue Shield of Alaska 1.800.722.9780 (toll free)
Mon-Fri, 6:00 a.m. to 6:00 p.m. (PT)
IE10, IE11, Chrome - Latest Version, Firefox - Latest Version, Safari - Latest Version
Premera Medicare Advantage 1.855.339.8141 (toll free)
Mon-Fri, 8:00 a.m. to 5:00 p.m
IE10, IE11, Chrome - Latest Version, Firefox - Latest Version, Safari - Latest Version
Providence Health Plans 503.574.7316
Mon-Fri, 8:00 a.m. to 5:00 p.m.
provlink@providence.org IE8, IE9, IE10, IE11, Firefox - All Versions
ProviderOne 1.800.562.3022 (toll free)
Mon-Fri, 7:30 a.m. to 4:30 p.m.
IE8, IE9, IE10, IE11, Chrome - All, Firefox - All Versions, Safari - All Versions
ProviderSource Credentialing 1.855.252.4314 option 1 (toll free)
Mon-Fri, 6:00 a.m. to 5:00 p.m. (PT)
provider.support@medversant.com IE8, IE9, IE10, IE11, Firefox - All Versions
QBS 206.577.1851 JonathanB@wsha.org
Qualis Health 1.800.541.2894 (L&I) / 888.213.7513 (Medicaid) WAGovtProviders@qualishealth.org
Regence BlueCross BlueShield of Oregon 1.800.AVAILITY (1.800.282.4548) (toll free)
Mon-Fri, 7:00 a.m. to 4:00 p.m. (PT)
Regence BlueShield 1.800.AVAILITY (1.800.282.4548) (toll free)
Mon-Fri, 5:00 a.m. to 4:00 p.m. (PT)
Samaritan Health Plans 1.888.435.2396 (toll free) IE8, IE9, IE10, IE11, Chrome - All, Firefox - All Versions, Safari - All Versions
Washington Health Alliance 206.454.2954
Mon-Fri, 8:00 a.m. to 5:00 p.m. (PT)
SJain@wahealthalliance.org