CareOregon

Connect Login

Review member eligibility, authorization status, claims status, and more in CareOregon's Connect portal. 

For additional information and training on Connect, please visit CareOregon's website.

HealthHelp Prior Authorization Login 

HealthHelp Announcement - May 19, 2026 

Attention: If you are a facility and attempted to submit a prior authorization through the HealthHelp WebConsult portal and were unsuccessful, please either: 

1. Fax your request to 877-397-1258 using this Form, or 

2. Call HealthHelp customer service at 877-356-3960, Monday - Friday, 6 a.m. to 5 p.m. PST. 

We apologize for the disruption and thank you for your understanding as we work toward a resolution. 

Effective May 1, 2026, prior authorization for certain services will be managed by HealthHelp. HealthHelp is a specialty benefit management company that is now working with CareOregon to administer prior authorizations for the following service types:

• Cardiac Services (Imaging, Devices, Interventional)
• Diagnostic Imaging
• MSK / Interventional Pain / Physical Medicines
• Sleep Medicine
• Genetic Testing

Please note

*After May 1, you will no longer be able to submit prior authorization requests for the services listed above inside the Connect portal. 

*Separate authorizations will be required if all codes do not fall within the HealthHelp Procedure Codes list or the HealthHelp Genetic Testing Procedure Codes list.

Resources 

For additional information and training on HealthHelp authorizations, please visit the following links:

Click here to find out more about HealthHelp, view recorded webinar(s), view FAQs, and other helpful documents.

Click here to visit CareOregon’s website and learn more about prior authorization processing.

Support Information 

Connect Portal: If you need assistance with Connect, please contact HealthTrio customer service via email at connect@healthtrio.com or by phone at 877-814-9909; Mon-Fri, 4:00 a.m. to 4:00 pm (PST).

HealthHelp WebConsult Portal: For technical support or provider customer service, email rcsupport@HealthHelp.com or contact HealthHelp by phone at 800-546-7092; Monday through Friday (excluding Federal holidays) from 6:00 am to 5:00 pm (PST).  From inside the HealthHelp portal, type “live agent” for assistance. You may also check the status of a prior authorization by calling HealthHelp’s inbound call center at 877-356-3960.