Multi-Factor Authentication

About Multi-Factor Authentication

Multi-Factor Authentication (MFA) enhances the security of your account by requiring multiple methods to verify your identity. These can include something you know (such as your username and password) plus something you have (a unique code generated from a smartphone app or sent to an individual email account) to approve your login. This can help prevent your account from being accessed by anyone other than yourself, even if they know your password.

Some participating sites and OneHealthPort applications require MFA. When you access a site that requires MFA, you will be prompted to complete one of the following:

  • One-Time Passcode (OTP): An email (associated with your OneHealthPort Single Sign-On account) will be sent to you with an OTP that you enter in the login screen to proceed.
  • Google Authenticator: The Google Authenticator app is a free app you can download on your smartphone or tablet that will generate a unique 6-digit code that you enter in the login screen to proceed. Once configured, you can get unique 6-digit codes for verification without the need for a network or cellular connection.

MFA will not prompt you for your personal information like your address or SSN. It will only prompt you for a 6-digit code after you have logged in with your OneHealthPort Subscriber ID and password.

Please note that some sites and OneHealthPort applications only accept a Google Authenticator 6-digit code.

About Device Registration

Bundle: Text

Register your device by selecting the checkbox “Remember my device on this browser for up to 60 days” below where you enter your 6-digit code. When you register your device, you will not be prompted for your MFA passcode every time you log in as long as you use the same computer and browser without clearing your cache.

Please note that Device Registration is application-specific. Some applications do not accept it.

Resources and Training Guides

  • The following are steps you can take in advance to ensure seamless access to OneHealthPort applications and participating sites requiring MFA:
    • If you elect to use Google Authenticator, download the app in advance.
    • Verify that your SSO email address is correct.
      • Note that OneHealthPort does not allow shared accounts. If you are sharing a single OneHealthPort Subscriber ID and password, MFA will not work, and your access will be denied. Please contact OneHealthPort if you need assistance.
    • Make sure your systems will accept emails from noreply@onehealthport.com.
      • After you've verified your email or downloaded the app, click 'Verify My Connection' below to test your MFA connection.  

Training Guides for MFA  

We're improving the experience, take a look at the new enhancements.

One-Time Passcode (OTP)

Google Authenticator for Apple Devices

Google Authenticator for Android Devices

Upcoming Webinars

There are no upcoming webinars scheduled at this time. 

Additional Support

For more information about MFA, visit our Frequently Asked Questions page.

For additional questions please contact the OneHealthPort help desk at 1.800.973.4797.

Sites Requiring MFA

Full List of Sites and MFA Requirements

Below is the full list of MFA requirements listed by site. 

Most sites and applications allow the use of Google Authenticator (GA) and One-Time Passcode (OTP) for Multi-Factor Authentication. Some sites only allow Google Authenticator. See the table for details. 

MFA REQUIREMENTS GO-LIVE DATE OTP & GA GA ONLY
Aetna June 17, 2020  
Asuris Northwest Health August 11, 2020  
BridgeSpan Helath August 11, 2020  
CareOregon August 11, 2020  
Cigna April 19, 2022  
Community Health Plan of WA February 17, 2021  
First Choice Health April 19, 2022  
Health Net August 11, 2020  
InterCommunity Health Network CCO August 11, 2020  
LifeWise Assurance Company May 10, 2021  
LifeWise Health Plan of OR & WA May 10, 2021  
Moda Health August 11, 2020  
Molina Healthcare May 18, 2021  
OneHealthPort Clinical Portal November 5, 2018  
OneHealthPort - Organization Administrators May 13, 2021  
Optum April 19, 2022  
PacificSource Health Plans August 11, 2020  
Premera Blue Cross May 10, 2021  
Premera Blue Cross Blue Shield of Alaska May 10, 2021  
Premera Blue Cross Medicare Advantage May 10, 2021  
Providence Health Plans August 11, 2020  
ProviderOne April 19, 2022  
Regence August 11, 2020  
Samaritan Health Plans August 11, 2020  
Washington Health Alliance June 17, 2020