About Multi-Factor Authentication
Multi-Factor Authentication (MFA) enhances the security of your account by requiring multiple methods to verify your identity. These can include something you know (such as your username and password) plus something you have (a unique code generated from a smartphone app or sent to an individual email account) to approve your login. This can help prevent your account from being accessed by anyone other than yourself, even if they know your password.
Some participating sites and OneHealthPort applications require MFA. When you access a site that requires MFA, you will be prompted to complete one of the following:
- One-Time Passcode (OTP): An email (associated with your OneHealthPort Single Sign-On account) will be sent to you with an OTP that you enter in the login screen to proceed.
- Google Authenticator: The Google Authenticator app is a free app you can download on your smartphone or tablet that will generate a unique 6-digit code that you enter in the login screen to proceed. Once configured, you can get unique 6-digit codes for verification without the need for a network or cellular connection.
MFA will not prompt you for your personal information like your address or SSN. It will only prompt you for a 6-digit code after you have logged in with your OneHealthPort Subscriber ID and password.
Please note that some sites and OneHealthPort applications only accept a Google Authenticator 6-digit code.
About Device Registration
Register your device by selecting the checkbox “Remember my device on this browser for up to 60 days” below where you enter your 6-digit code. When you register your device, you will not be prompted for your MFA passcode every time you log in as long as you use the same computer and browser without clearing your cache.
Please note that Device Registration is application-specific. Some applications do not accept it.
Resources and Training Guides
- The following are steps you can take in advance to ensure seamless access to OneHealthPort applications and participating sites requiring MFA:
- If you elect to use Google Authenticator, download the app in advance.
- Verify that your SSO email address is correct.
- Note that OneHealthPort does not allow shared accounts. If you are sharing a single OneHealthPort Subscriber ID and password, MFA will not work, and your access will be denied. Please contact OneHealthPort if you need assistance.
- Make sure your systems will accept emails from firstname.lastname@example.org.
- After you've verified your email or downloaded the app, click 'Verify My Connection' below to test your MFA connection.
Training Guides for MFA
We're improving the experience, take a look at the new enhancements.
There are no upcoming webinars scheduled at this time.
For more information about MFA, visit our Frequently Asked Questions page.
For additional questions please contact the OneHealthPort help desk at 1.800.973.4797.
Sites Requiring MFA
Full List of Sites and MFA Requirements
Below is the full list of MFA requirements listed by site.
Most sites and applications allow the use of Google Authenticator (GA) and One-Time Passcode (OTP) for Multi-Factor Authentication. Some sites only allow Google Authenticator. See the table for details.
|MFA REQUIREMENTS||GO-LIVE DATE||OTP & GA||GA ONLY|
|Aetna||June 17, 2020|
|Asuris Northwest Health||August 11, 2020|
|BridgeSpan Helath||August 11, 2020|
|CareOregon||August 11, 2020|
|Cigna||April 19, 2022|
|Community Health Plan of WA||February 17, 2021|
|First Choice Health||April 19, 2022|
|Health Net||August 11, 2020|
|InterCommunity Health Network CCO||August 11, 2020|
|LifeWise Assurance Company||May 10, 2021|
|LifeWise Health Plan of OR & WA||May 10, 2021|
|Moda Health||August 11, 2020|
|Molina Healthcare||May 18, 2021|
|OneHealthPort Clinical Portal||November 5, 2018|
|OneHealthPort - Organization Administrators||May 13, 2021|
|Optum||April 19, 2022|
|PacificSource Health Plans||August 11, 2020|
|Premera Blue Cross||May 10, 2021|
|Premera Blue Cross Blue Shield of Alaska||May 10, 2021|
|Premera Blue Cross Medicare Advantage||May 10, 2021|
|Providence Health Plans||August 11, 2020|
|ProviderOne||April 19, 2022|
|Regence||August 11, 2020|
|Samaritan Health Plans||August 11, 2020|
|Washington Health Alliance||June 17, 2020|