Technical Support
OneHealthPort Support
OneHealthPort has a dedicated support line. Contact the OneHealthPort help desk at 1.800.973.4797 (toll-free) 24 hours a day, seven days a week, to log your problems and ensure systems are available. You can also contact us with your question by submitting this form.
OneHealthPort supports the following browsers: Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge, and Safari 7 and Future Versions.
Payer Support
| Payer Name | Support Phone Number | Support email | Supported browsers |
|---|---|---|---|
| Aetna® | 1.800.282.4548 Mon-Fri, 8:00 a.m. to 8:00 p.m. ET. |
Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge | |
| Ambetter from Coordinated Care | 1.877.687.1197 8 a.m. - 5 p.m. PST |
Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge, Safari 7 and Future Versions | |
| Asuris Northwest Health | 1.800.AVAILITY (1.800.282.4548) Mon-Fri, 5:00 a.m. to 4:00 p.m. (PT) |
Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions | |
| BridgeSpan | 1.800.AVAILITY (1.800.282.4548) Mon-Fri, 5:00 a.m. to 4:00 p.m. (PT) |
support@availity.com | |
| CareOregon | 1.877.814.9909 Mon-Fri, 4:00 a.m. to 4:00 p.m. (PT) |
connect@healthtrio.com | Chrome 22 and Future Versions, Firefox 27 and Future Versions, IE11 and Future Versions, Microsoft Edge, Safari 7 and Future Versions |
| Cigna | Mon-Fri, 8:00 a.m. to 5:00 p.m. (ET) | ProviderDigitalSolution@Cigna.com | |
| Comagine Health | 1.800.541.2894 (L&I) / 888.213.7513 (Medicaid) | WAGovtProviders@comagine.org | Firefox 27 and Future Versions, IE11 and Future Versions |
| Community Health Plan of Washington | BI Portal Email: CDI&O@chpw.org; HealthMAPS: Call 1.800.440.1561 (toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m. |
Chrome 22 and Future Versions, Firefox 27 and Future Versions, IE11 and Future Versions, Microsoft Edge, Safari 7 and Future Versions | |
| Coordinated Care | 1.877.644.4613, TDD/TTY: 1-866-862-9380 8:00 a.m. - 5:00 p.m. PST |
Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge, Safari 7 and Future Versions | |
| First Choice Health | providerrelations@fchn.com | Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions | |
| Health Net | Medicare Advantage: 1.888.445.8913, Commerical: 1.888.802.7001 Mon-Fri, 8:00 a.m. to 5:00 p.m. |
Chrome 22 and Future Versions, Firefox 27 and Future Versions | |
| InterCommunity Health Network CCO | 888.435.2396 (toll free), 541.768.5207 (local) | IE11 and Future Versions, Microsoft Edge | |
| Kaiser Permanente - Oregon and SW WA | 503.813.3376 Mon- Fri, 8:00 a.m. to 4:00 p.m. |
Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge | |
| Kaiser Permanente - Washington Region | 1.888.767.4670 Mon-Fri, 8:00 a.m. to 5:00 p.m. |
Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions | |
| LifeWise Assurance Company | Availity: 1.800.282.4548; LifeWise 1.800.971.4670 Availity: Mon-Fri, 8:00 a.m. to 8:00 p.m. ET.; LifeWise: Mon-Fri, 8:00 a.m. to 5:00 p.m. (PT) |
Chrome 22 and Future Versions, IE11 and Future Versions | |
| LifeWise Health Plan of Oregon | Availity: 1.800.282.4548; LifeWise 1.800.380.2984 Availity: Mon-Fri, 8:00 a.m. to 8:00 p.m. ET.; Mon-Fri, 6:00 a.m. to 6:00 p.m. (PT) |
Chrome 22 and Future Versions, IE11 and Future Versions | |
| LifeWise Health Plan of Washington | 1.800.817.3056 Mon-Fri, 8:00 a.m. to 6:00 p.m. (PT) |
Chrome 22 and Future Versions, Firefox 27 and Future Versions, IE11 and Future Versions | |
| Moda Health | 1.877.277.7270 (toll free) Mon-Fri, 7:30 a.m. to 5:30 p.m. |
ebt@modahealth.com | Chrome 22 and Future Versions, Microsoft Edge |
| Molina Healthcare | Availity: 1.800.282.4548; Molina 1.866.449.6848 (toll free) Availity: Mon-Fri, 8:00 a.m. to 8:00 p.m. ET; Molina: Mon-Fri, 4:00 a.m. to 5:30 p.m. PT |
Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge | |
| Optum | 877.836.6806 Mon-Sat, 8:00 a.m. to 8:00 p.m. (PT) |
Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge, Safari 7 and Future Versions | |
| PacificSource Healthplans | 1.800.624.6052 ext 2580 (toll free) or 541.684.5580 Mon-Fri, 7:00 a.m. to 5:00 p.m. |
providernet@pacificsource.com | IE11 and Future Versions, Chrome 22 and Future Versions, Firefox 27 and Future Versions |
| Premera Blue Cross | Availity: 1.800.282.4548; Individual: 1.800.607.0546; All Other Plans: 1.877.342.5258, option 2 Availity: Mon-Fri, 8:00 a.m. to 8:00 p.m. ET.; Individual: Mon-Fri, 8:00 a.m. to 6:00 p.m. (PT); All Other Plans: Mon-Fri, 6:00 a.m. to 6:00 p.m. (PT) |
Chrome 22 and Future Versions, IE11 and Future Versions | |
| Premera Blue Cross Blue Shield of Alaska | Availity: 1.800.282.4548; Individual, 1.800.809.9361, All Other Plans, 1.800.722.9780, option 2 Availity: Mon-Fri, 8:00 a.m. to 8:00 p.m. ET.; Individual, Mon-Fri, 8:00 a.m. to 6:00 p.m. (PT), All Other Plans, Mon-Fri, 6:00 a.m. to 6:00 p.m. (PT) |
Chrome 22 and Future Versions, IE11 and Future Versions | |
| Premera Blue Cross Medicare Advantage | 888.850.8526 Mon-Fri, 8:00 a.m. to 5:00 p.m. |
IE11 and Future Versions | |
| Providence Health Plans | 503.574.7316 Mon-Fri, 8:00 a.m. to 5:00 p.m. |
provlink@providence.org | IE11 and Future Versions |
| ProviderOne | 1.800.562.3022 (choose "provider services") Monday through Friday, 7 a.m. to 4:30 p.m. (Pacific) (except state holidays) |
||
| ProviderSource Credentialing | 213.433.7505 Mon-Fri, 6:00 a.m. to 5:00 p.m. (PT) |
provider.support@medversant.com | Firefox 27 and Future Versions, IE11 and Future Versions |
| Regence BlueCross BlueShield of Oregon | 1.800.AVAILITY (1.800.282.4548) (toll free) Mon-Fri, 7:00 a.m. to 4:00 p.m. (PT) |
||
| Regence BlueShield | 1.800.AVAILITY (1.800.282.4548) (toll free) Mon-Fri, 5:00 a.m. to 4:00 p.m. (PT) |
||
| Samaritan Health Plans | 888.435.2396 (toll free), 541.768.5207 (local) | IE11 and Future Versions, Microsoft Edge | |
| Washington Health Alliance | 206.448.2570 Mon-Fri, 8:00 a.m. to 5:00 p.m. (PT) |
communitycheckup@wahealthalliance.org |