Technical Support

OneHealthPort Support

OneHealthPort has a dedicated support line available 24 hours a day, seven days a week. If you need help reactivating your account, with Multi-Factor Authentication or have any login related questions, please contact OneHealthPort at 1.800.973.4797 for assistance or fill out the contact form.

If you need help resetting your password, please contact your Organization Administrator. 

OneHealthPort supports the following browsers: Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge, and Safari 7 and Future Versions.

Payer Support

Payer Name Support Phone Number Support email Supported browsers
Ambetter from Coordinated Care 1.877.687.1197
8 a.m. - 5 p.m. PST
Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge, Safari 7 and Future Versions
Asuris Northwest Health 1.800.AVAILITY (1.800.282.4548)
Mon-Fri, 5:00 a.m. to 4:00 p.m. (PT)
Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions
BridgeSpan 1.800.AVAILITY (1.800.282.4548)
Mon-Fri, 5:00 a.m. to 4:00 p.m. (PT)
support@availity.com
CareOregon 1.877.814.9909
Mon-Fri, 4:00 a.m. to 4:00 p.m. (PT)
connect@healthtrio.com Chrome 22 and Future Versions, Firefox 27 and Future Versions, IE11 and Future Versions, Microsoft Edge, Safari 7 and Future Versions
Cigna Mon-Fri, 8:00 a.m. to 5:00 p.m. (ET) ProviderDigitalSolution@Cigna.com
Comagine Health 1.800.541.2894 (L&I) / 888.213.7513 (Medicaid) WAGovtProviders@comagine.org Firefox 27 and Future Versions, IE11 and Future Versions
Community Health Plan of Washington BI Portal Email: CDI&O@chpw.org; HealthMAPS: Call 1.800.440.1561 (toll free)
Mon-Fri, 8:00 a.m. to 5:00 p.m.
Chrome 22 and Future Versions, Firefox 27 and Future Versions, IE11 and Future Versions, Microsoft Edge, Safari 7 and Future Versions
Coordinated Care 1.877.644.4613, TDD/TTY: 1-866-862-9380
8:00 a.m. - 5:00 p.m. PST
Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge, Safari 7 and Future Versions
First Choice Health providerrelations@fchn.com Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions
Health Net Medicare Advantage: 1.888.445.8913, Commerical: 1.888.802.7001
Mon-Fri, 8:00 a.m. to 5:00 p.m.
Chrome 22 and Future Versions, Firefox 27 and Future Versions
InterCommunity Health Network CCO 888.435.2396 (toll free), 541.768.5207 (local) IE11 and Future Versions, Microsoft Edge
Kaiser Permanente - Oregon and SW WA 503.813.3376
Mon- Fri, 8:00 a.m. to 4:00 p.m.
Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge
Kaiser Permanente - Washington Region 1.888.767.4670
Mon-Fri, 8:00 a.m. to 5:00 p.m.
Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions
LifeWise Assurance Company Availity: 1.800.282.4548
Availity: Mon-Fri, 8:00 a.m. to 8:00 p.m. ET.
Chrome 22 and Future Versions, IE11 and Future Versions
LifeWise Health Plan of Oregon Availity: 1.800.282.4548
Availity: Mon-Fri, 8:00 a.m. to 8:00 p.m. ET.
Chrome 22 and Future Versions, IE11 and Future Versions
LifeWise Health Plan of Washington 1.800.817.3056
Mon-Fri, 8:00 a.m. to 6:00 p.m. (PT)
Chrome 22 and Future Versions, Firefox 27 and Future Versions, IE11 and Future Versions
Moda Health 1.877.277.7270 (toll free)
Mon-Fri, 7:30 a.m. to 5:30 p.m.
ebt@modahealth.com Chrome 22 and Future Versions, Microsoft Edge
Molina Healthcare Availity: 1.800.282.4548; Molina 1.866.449.6848 (toll free)
Availity: Mon-Fri, 8:00 a.m. to 8:00 p.m. ET; Molina: Mon-Fri, 4:00 a.m. to 5:30 p.m. PT
Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge
Optum 877.836.6806
Mon-Sat, 8:00 a.m. to 8:00 p.m. (PT)
Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge, Safari 7 and Future Versions
PacificSource Healthplans 1.800.624.6052 ext 2580 (toll free) or 541.684.5580
Mon-Fri, 7:00 a.m. to 5:00 p.m.
providernet@pacificsource.com IE11 and Future Versions, Chrome 22 and Future Versions, Firefox 27 and Future Versions
Premera Blue Cross Availity: 1.800.282.4548; Individual: 1.800.607.0546
Availity: Mon-Fri, 8:00 a.m. to 8:00 p.m. (ET); Individual: Mon-Fri, 8:00 a.m. to 6:00 p.m. (PT)
Chrome 22 and Future Versions, IE11 and Future Versions
Premera Blue Cross Blue Shield of Alaska Availity: 1.800.282.4548; Individual, 1.800.809.9361
Availity: Mon-Fri, 8:00 a.m. to 8:00 p.m. ET.; Individual, Mon-Fri, 8:00 a.m. to 6:00 p.m. (PT)
Chrome 22 and Future Versions, IE11 and Future Versions
Premera Blue Cross Medicare Advantage 888.850.8526
Mon-Fri, 8:00 a.m. to 5:00 p.m.
IE11 and Future Versions
Providence Health Plans 503.574.7316
Mon-Fri, 8:00 a.m. to 5:00 p.m.
provlink@providence.org IE11 and Future Versions
ProviderOne Apple Health (Medicaid) biller or provider 1.800.562.3022 (choose "provider services")
Monday through Friday, 7 a.m. to 4:30 p.m. (Pacific) (except state holidays)
ProviderSource Credentialing 213.433.7505
Mon-Fri, 6:00 a.m. to 5:00 p.m. (PT)
provider.support@medversant.com Firefox 27 and Future Versions, IE11 and Future Versions
Regence BlueCross BlueShield of Oregon 1.800.AVAILITY (1.800.282.4548) (toll free)
Mon-Fri, 7:00 a.m. to 4:00 p.m. (PT)
Regence BlueShield 1.800.AVAILITY (1.800.282.4548) (toll free)
Mon-Fri, 5:00 a.m. to 4:00 p.m. (PT)
Samaritan Health Plans 888.435.2396 (toll free), 541.768.5207 (local) IE11 and Future Versions, Microsoft Edge
St. Luke's Health Plan providerrelations@stlukeshealthplan.org Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions
Washington Health Alliance 206.448.2570
Mon-Fri, 8:00 a.m. to 5:00 p.m. (PT)
communitycheckup@wahealthalliance.org