Technical Support
OneHealthPort Support
OneHealthPort has a dedicated support line. Contact the OneHealthPort help desk at 1.800.973.4797 (toll free) 24 hours a day, seven days a week to log your problems and assure systems are available. You can also contact us with your question by submitting this form.
OneHealthPort supports the following browsers: IE version 11 and Future Versions, Chrome 22 and Future Versions, Firefox 27 and Future Versions, and Safari 7 and Future Versions.
Payer Support
| Payer Name | Support Phone Number | Support email | Supported browsers |
|---|---|---|---|
| Aetna |
1.888.482.8057 (toll free)
Mon-Fri, 5:00 a.m. to 8:00 p.m. and Saturday, 5:00 a.m. to 12:00 p.m. |
IE11 and Future Versions, Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions | |
| Asuris Northwest Health |
1.800.AVAILITY (1.800.282.4548)
Mon-Fri, 5:00 a.m. to 4:00 p.m. (PT) |
IE11 and Future Versions, Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions | |
| BridgeSpan |
1.800.AVAILITY (1.800.282.4548)
Mon-Fri, 5:00 a.m. to 4:00 p.m. (PT) |
support@availity.com | |
| CareOregon |
1.877.814.9909 (toll free)
Mon-Fri, 5:00 a.m. to 5:00 p.m. (MT) |
connect@healthtrio.com | IE11 and Future Versions, Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions |
| Cigna |
Mon-Fri, 8:00 a.m. to 5:00 p.m. (ET) |
Cigna_Provider_eService@Cigna.com | |
| Community Health Plan of Washington |
1.800.440.1561 (toll free)
Mon-Fri, 8:00 a.m. to 5:00 p.m. |
CustomerCare@chpw.org | IE11 and Future Versions |
| First Choice Health |
|
providerrelations@fchn.com | Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions |
| Health Net |
1.866.458.1047 (toll free)
Mon-Fri, 7:30 a.m. to 5:30 p.m. |
Chrome 22 and Future Versions, Firefox 27 and Future Versions | |
| Kaiser Permanente - Oregon and SW WA |
503.813.3376
Mon- Fri, 8:00 a.m. to 4:00 p.m. |
IE11 and Future Versions, Chrome 22 and Future Versions, Firefox 27 and Future Versions | |
| Kaiser Permanente - Washington Region (formerly GHC) |
1.888.767.4670 option #2 (toll free)
Mon-Fri, 8:00 a.m. to 5:00 p.m. |
info@ghc.org | IE11 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions |
| LifeWise Assurance Company |
1.800.971.4670 (toll free)
Mon-Fri, 8:00 a.m. to 5:00 p.m (PT) |
IE11 and Future Versions | |
| LifeWise Health Plan of Oregon |
1.800.380.2984 (toll free)
Mon-Fri, 6:00 a.m. to 6:00 p.m. (PT) |
IE11 and Future Versions | |
| LifeWise Health Plan of Washington |
1.800.380.2984 (toll free)
Mon-Fri, 6:00 a.m. to 6:00 p.m. (PT) |
IE11 and Future Versions | |
| Moda Health |
1.877.277.7270 (toll free)
Mon-Fri, 7:30 a.m. to 5:30 p.m. |
ebt@modahealth.com | |
| Molina Healthcare |
1.866.449.6848 (toll free)
Mon-Fri, 4:00 a.m. to 5:30 p.m. |
SSOSupport@molinahealthcare.com | |
| Northwest Physician Network |
253.573.1880
Mon-Fri, 8:00 a.m. to 5:00 p.m. (PT) |
providerrelations@npnwa.net | |
| PacificSource Healthplans |
1.800.624.6052 ext 2580 (toll free) or 541.684.5580
Mon-Fri, 7:00 a.m. to 5:00 p.m. |
providernet@pacificsource.com | IE11 and Future Versions, Chrome 22 and Future Versions, Firefox 27 and Future Versions |
| Premera Blue Cross |
1.800.722.9780 (toll free)
Mon-Fri, 6:00 a.m. to 6:00 p.m. (PT) |
IE11 and Future Versions | |
| Premera Blue Cross Blue Shield of Alaska |
1.800.722.9780 (toll free)
Mon-Fri, 6:00 a.m. to 6:00 p.m. (PT) |
IE11 and Future Versions | |
| Premera Blue Cross Medicare Advantage |
855.339.8141
Mon-Fri, 8:00 a.m. to 5:00 p.m. |
IE11 and Future Versions | |
| Providence Health Plans |
503.574.7316
Mon-Fri, 8:00 a.m. to 5:00 p.m. |
provlink@providence.org | IE11 and Future Versions, Firefox 27 and Future Versions |
| ProviderOne |
1.800.562.3022 (toll free)
Mon-Fri, 7:30 a.m. to 4:30 p.m. |
IE11 and Future Versions, Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions | |
| ProviderSource Credentialing |
1.855.252.4314 option 1 (toll free)
Mon-Fri, 6:00 a.m. to 5:00 p.m. (PT) |
provider.support@medversant.com | IE11 and Future Versions, Firefox 27 and Future Versions |
| Qualis Health |
1.800.541.2894 (L&I) / 888.213.7513 (Medicaid)
|
WAGovtProviders@qualishealth.org | |
| Regence BlueCross BlueShield of Oregon |
1.800.AVAILITY (1.800.282.4548) (toll free)
Mon-Fri, 7:00 a.m. to 4:00 p.m. (PT) |
||
| Regence BlueShield |
1.800.AVAILITY (1.800.282.4548) (toll free)
Mon-Fri, 5:00 a.m. to 4:00 p.m. (PT) |
||
| Samaritan Health Plans |
1.888.435.2396 (toll free)
|
IE11 and Future Versions, Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions | |
| Washington Health Alliance |
206.448.2570
Mon-Fri, 8:00 a.m. to 5:00 p.m. (PT) |
communitycheckup@wahealthalliance.org |