Technical Support
OneHealthPort Support
OneHealthPort has a dedicated support line available 24 hours a day, seven days a week. If you need help reactivating your account, with Multi-Factor Authentication or have any login related questions, please contact OneHealthPort at 1.800.973.4797 for assistance or fill out the contact form.
If you need help resetting your password, please contact your Organization Administrator.
OneHealthPort supports the following browsers: Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge, and Safari 7 and Future Versions.
Payer Support
| Payer Name | Support Phone Number | Support email | Supported browsers |
|---|---|---|---|
| Ambetter from Coordinated Care | 1.877.687.1197 8 a.m. - 5 p.m. PST |
Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge, Safari 7 and Future Versions | |
| Asuris Northwest Health | 1.800.AVAILITY (1.800.282.4548) Mon-Fri, 5:00 a.m. to 4:00 p.m. (PT) |
Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions | |
| BridgeSpan | 1.800.AVAILITY (1.800.282.4548) Mon-Fri, 5:00 a.m. to 4:00 p.m. (PT) |
support@availity.com | |
| CareOregon | 1.877.814.9909 Mon-Fri, 4:00 a.m. to 4:00 p.m. (PT) |
connect@healthtrio.com | Chrome 22 and Future Versions, Firefox 27 and Future Versions, IE11 and Future Versions, Microsoft Edge, Safari 7 and Future Versions |
| Cigna | Mon-Fri, 8:00 a.m. to 5:00 p.m. (ET) | ProviderDigitalSolution@Cigna.com | |
| Comagine Health | 1.800.541.2894 (L&I) / 888.213.7513 (Medicaid) | WAGovtProviders@comagine.org | Firefox 27 and Future Versions, IE11 and Future Versions |
| Community Health Plan of Washington | BI Portal Email: CDI&O@chpw.org; HealthMAPS: Call 1.800.440.1561 (toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m. |
Chrome 22 and Future Versions, Firefox 27 and Future Versions, IE11 and Future Versions, Microsoft Edge, Safari 7 and Future Versions | |
| Coordinated Care | 1.877.644.4613, TDD/TTY: 1-866-862-9380 8:00 a.m. - 5:00 p.m. PST |
Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge, Safari 7 and Future Versions | |
| First Choice Health | providerrelations@fchn.com | Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions | |
| Health Net | Medicare Advantage: 1.888.445.8913, Commerical: 1.888.802.7001 Mon-Fri, 8:00 a.m. to 5:00 p.m. |
Chrome 22 and Future Versions, Firefox 27 and Future Versions | |
| InterCommunity Health Network CCO | 888.435.2396 (toll free), 541.768.5207 (local) | IE11 and Future Versions, Microsoft Edge | |
| Kaiser Permanente - Oregon and SW WA | 503.813.3376 Mon- Fri, 8:00 a.m. to 4:00 p.m. |
Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge | |
| Kaiser Permanente - Washington Region | 1.888.767.4670 Mon-Fri, 8:00 a.m. to 5:00 p.m. |
Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions | |
| LifeWise Assurance Company | Availity: 1.800.282.4548 Availity: Mon-Fri, 8:00 a.m. to 8:00 p.m. ET. |
Chrome 22 and Future Versions, IE11 and Future Versions | |
| LifeWise Health Plan of Oregon | Availity: 1.800.282.4548 Availity: Mon-Fri, 8:00 a.m. to 8:00 p.m. ET. |
Chrome 22 and Future Versions, IE11 and Future Versions | |
| LifeWise Health Plan of Washington | 1.800.817.3056 Mon-Fri, 8:00 a.m. to 6:00 p.m. (PT) |
Chrome 22 and Future Versions, Firefox 27 and Future Versions, IE11 and Future Versions | |
| Moda Health | 1.877.277.7270 (toll free) Mon-Fri, 7:30 a.m. to 5:30 p.m. |
ebt@modahealth.com | Chrome 22 and Future Versions, Microsoft Edge |
| Molina Healthcare | Availity: 1.800.282.4548; Molina 1.866.449.6848 (toll free) Availity: Mon-Fri, 8:00 a.m. to 8:00 p.m. ET; Molina: Mon-Fri, 4:00 a.m. to 5:30 p.m. PT |
Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge | |
| Optum | 877.836.6806 Mon-Sat, 8:00 a.m. to 8:00 p.m. (PT) |
Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge, Safari 7 and Future Versions | |
| PacificSource Healthplans | 1.800.624.6052 ext 2580 (toll free) or 541.684.5580 Mon-Fri, 7:00 a.m. to 5:00 p.m. |
providernet@pacificsource.com | IE11 and Future Versions, Chrome 22 and Future Versions, Firefox 27 and Future Versions |
| Premera Blue Cross | Availity: 1.800.282.4548; Individual: 1.800.607.0546 Availity: Mon-Fri, 8:00 a.m. to 8:00 p.m. (ET); Individual: Mon-Fri, 8:00 a.m. to 6:00 p.m. (PT) |
Chrome 22 and Future Versions, IE11 and Future Versions | |
| Premera Blue Cross Blue Shield of Alaska | Availity: 1.800.282.4548; Individual, 1.800.809.9361 Availity: Mon-Fri, 8:00 a.m. to 8:00 p.m. ET.; Individual, Mon-Fri, 8:00 a.m. to 6:00 p.m. (PT) |
Chrome 22 and Future Versions, IE11 and Future Versions | |
| Premera Blue Cross Medicare Advantage | 888.850.8526 Mon-Fri, 8:00 a.m. to 5:00 p.m. |
IE11 and Future Versions | |
| Providence Health Plans | 503.574.7316 Mon-Fri, 8:00 a.m. to 5:00 p.m. |
provlink@providence.org | IE11 and Future Versions |
| ProviderOne | Apple Health (Medicaid) biller or provider 1.800.562.3022 (choose "provider services") Monday through Friday, 7 a.m. to 4:30 p.m. (Pacific) (except state holidays) |
||
| ProviderSource Credentialing | 213.433.7505 Mon-Fri, 6:00 a.m. to 5:00 p.m. (PT) |
provider.support@medversant.com | Firefox 27 and Future Versions, IE11 and Future Versions |
| Regence BlueCross BlueShield of Oregon | 1.800.AVAILITY (1.800.282.4548) (toll free) Mon-Fri, 7:00 a.m. to 4:00 p.m. (PT) |
||
| Regence BlueShield | 1.800.AVAILITY (1.800.282.4548) (toll free) Mon-Fri, 5:00 a.m. to 4:00 p.m. (PT) |
||
| Samaritan Health Plans | 888.435.2396 (toll free), 541.768.5207 (local) | IE11 and Future Versions, Microsoft Edge | |
| St. Luke's Health Plan | providerrelations@stlukeshealthplan.org | Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions | |
| Washington Health Alliance | 206.448.2570 Mon-Fri, 8:00 a.m. to 5:00 p.m. (PT) |
communitycheckup@wahealthalliance.org |