Technical Support
OneHealthPort Support
OneHealthPort has a dedicated support line. Contact the OneHealthPort help desk at 1.800.973.4797 (toll free) 24 hours a day, seven days a week to log your problems and assure systems are available. You can also contact us with your question by submitting this form.
OneHealthPort supports the following browsers: Chrome 22 and Future Versions, Firefox 27 and Future Versions, IE version 11 and Future Versions, Microsoft Edge, and Safari 7 and Future Versions.
Payer Support
| Payer Name | Support Phone Number | Support email | Supported browsers |
|---|---|---|---|
| Aetna | 1.888.482.8057 (toll free) Mon-Fri, 5:00 a.m. to 8:00 p.m. and Saturday, 5:00 a.m. to 12:00 p.m. |
IE11 and Future Versions, Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions | |
| Asuris Northwest Health | 1.800.AVAILITY (1.800.282.4548) Mon-Fri, 5:00 a.m. to 4:00 p.m. (PT) |
IE11 and Future Versions, Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions | |
| BridgeSpan | 1.800.AVAILITY (1.800.282.4548) Mon-Fri, 5:00 a.m. to 4:00 p.m. (PT) |
support@availity.com | |
| CareOregon | 1.877.814.9909 (toll free) Mon-Fri, 5:00 a.m. to 5:00 p.m. (MT) |
connect@healthtrio.com | IE11 and Future Versions, Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions |
| Cigna | Mon-Fri, 8:00 a.m. to 5:00 p.m. (ET) | Provider.Digital.Solutions@Cigna.com | |
| Community Health Plan of Washington | 1.800.440.1561 (toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m. |
CustomerCare@chpw.org | IE11 and Future Versions |
| First Choice Health | providerrelations@fchn.com | Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions | |
| Health Net | 1.866.458.1047 (toll free) Mon-Fri, 7:30 a.m. to 5:30 p.m. |
Chrome 22 and Future Versions, Firefox 27 and Future Versions | |
| Kaiser Permanente - Oregon and SW WA | 503.813.3376 Mon- Fri, 8:00 a.m. to 4:00 p.m. |
IE11 and Future Versions, Chrome 22 and Future Versions, Firefox 27 and Future Versions | |
| Kaiser Permanente - Washington Region (formerly GHC) | 1.888.767.4670 option #2 (toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m. |
info@ghc.org | IE11 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions |
| LifeWise Assurance Company | 1.800.971.4670 (toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m (PT) |
IE11 and Future Versions | |
| LifeWise Health Plan of Oregon | 1.800.380.2984 (toll free) Mon-Fri, 6:00 a.m. to 6:00 p.m. (PT) |
IE11 and Future Versions | |
| LifeWise Health Plan of Washington | 1.800.380.2984 (toll free) Mon-Fri, 6:00 a.m. to 6:00 p.m. (PT) |
IE11 and Future Versions | |
| Moda Health | 1.877.277.7270 (toll free) Mon-Fri, 7:30 a.m. to 5:30 p.m. |
ebt@modahealth.com | |
| Molina Healthcare | 1.866.449.6848 (toll free) Mon-Fri, 4:00 a.m. to 5:30 p.m. |
SSOSupport@molinahealthcare.com | |
| Northwest Physician Network | 253.573.1880 Mon-Fri, 8:00 a.m. to 5:00 p.m. (PT) |
providerrelations@npnwa.net | |
| PacificSource Healthplans | 1.800.624.6052 ext 2580 (toll free) or 541.684.5580 Mon-Fri, 7:00 a.m. to 5:00 p.m. |
providernet@pacificsource.com | IE11 and Future Versions, Chrome 22 and Future Versions, Firefox 27 and Future Versions |
| Premera Blue Cross | 1.800.722.9780 (toll free) Mon-Fri, 6:00 a.m. to 6:00 p.m. (PT) |
IE11 and Future Versions | |
| Premera Blue Cross Blue Shield of Alaska | 1.800.722.9780 (toll free) Mon-Fri, 6:00 a.m. to 6:00 p.m. (PT) |
IE11 and Future Versions | |
| Premera Blue Cross Medicare Advantage | 888.850.8526 Mon-Fri, 8:00 a.m. to 5:00 p.m. |
IE11 and Future Versions | |
| Providence Health Plans | 503.574.7316 Mon-Fri, 8:00 a.m. to 5:00 p.m. |
provlink@providence.org | IE11 and Future Versions, Firefox 27 and Future Versions |
| ProviderOne | 1.800.562.3022 (toll free) Mon-Fri, 7:30 a.m. to 4:30 p.m. |
IE11 and Future Versions, Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions | |
| ProviderSource Credentialing | 1.855.252.4314 option 1 (toll free) Mon-Fri, 6:00 a.m. to 5:00 p.m. (PT) |
provider.support@medversant.com | IE11 and Future Versions, Firefox 27 and Future Versions |
| Qualis Health | 1.800.541.2894 (L&I) / 888.213.7513 (Medicaid) | WAGovtProviders@qualishealth.org | |
| Regence BlueCross BlueShield of Oregon | 1.800.AVAILITY (1.800.282.4548) (toll free) Mon-Fri, 7:00 a.m. to 4:00 p.m. (PT) |
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| Regence BlueShield | 1.800.AVAILITY (1.800.282.4548) (toll free) Mon-Fri, 5:00 a.m. to 4:00 p.m. (PT) |
||
| Samaritan Health Plans | 1.888.435.2396 (toll free) | IE11 and Future Versions, Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions | |
| Washington Health Alliance | 206.448.2570 Mon-Fri, 8:00 a.m. to 5:00 p.m. (PT) |
communitycheckup@wahealthalliance.org |