Technical Support

OneHealthPort Support

OneHealthPort has a dedicated support line. Contact the OneHealthPort help desk at 1.800.973.4797 (toll-free) 24 hours a day, seven days a week, to log your problems and ensure systems are available. You can also contact us with your question by submitting this form.

OneHealthPort supports the following browsers: Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge, and Safari 7 and Future Versions.

Payer Support

Payer Name Support Phone Number Support email Supported browsers
Aetna 1.800.282.4548
Mon-Fri, 8:00 a.m. to 8:00 p.m. ET. 		Chrome 22 and Future Versions, Firefox 27 and Future Versions, IE11 and Future Versions, Safari 7 and Future Versions
Asuris Northwest Health 1.800.AVAILITY (1.800.282.4548)
Mon-Fri, 5:00 a.m. to 4:00 p.m. (PT) 		IE11 and Future Versions, Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions
BridgeSpan 1.800.AVAILITY (1.800.282.4548)
Mon-Fri, 5:00 a.m. to 4:00 p.m. (PT) 		support@availity.com
CareOregon 1.877.814.9909 (toll free)
Mon-Fri, 5:00 a.m. to 5:00 p.m. (MT) 		connect@healthtrio.com Chrome 22 and Future Versions, Firefox 27 and Future Versions, IE11 and Future Versions, Safari 7 and Future Versions
Cigna Mon-Fri, 8:00 a.m. to 5:00 p.m. (ET) ProviderDigitalSolution@Cigna.com
Comagine Health (formerly Qualis Health) 1.800.541.2894 (L&I) / 888.213.7513 (Medicaid) WAGovtProviders@comagine.org Firefox 27 and Future Versions, IE11 and Future Versions
Community Health Plan of Washington 1.800.440.1561 (toll free)
Mon-Fri, 8:00 a.m. to 5:00 p.m. 		CustomerCare@chpw.org Chrome 22 and Future Versions, Firefox 27 and Future Versions, IE11 and Future Versions, Microsoft Edge, Safari 7 and Future Versions
First Choice Health providerrelations@fchn.com Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions
Health Net Medicare Advantage: 1.888.445.8913, Commerical: 1.888.802.7001
Mon-Fri, 8:00 a.m. to 5:00 p.m. 		Chrome 22 and Future Versions, Firefox 27 and Future Versions
InterCommunity Health Network CCO 888.435.2396 (toll free), 541.768.5207 (local) IE11 and Future Versions
Kaiser Permanente - Oregon and SW WA 503.813.3376
Mon- Fri, 8:00 a.m. to 4:00 p.m. 		Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge
Kaiser Permanente - Washington Region 1.888.767.4670
Mon-Fri, 8:00 a.m. to 5:00 p.m. 		Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions
LifeWise Assurance Company 1.800.971.4670 (toll free)
Mon-Fri, 8:00 a.m. to 5:00 p.m (PT) 		IE11 and Future Versions
LifeWise Health Plan of Oregon 1.800.380.2984 (toll free)
Mon-Fri, 8:00 a.m. to 5:00 p.m. (PT) 		IE11 and Future Versions
LifeWise Health Plan of Washington Individual, 1.800.817.3056, All Other Plans, 1.877.342.5258, option 2
Individual, Mon-Fri, 8:00 a.m. to 6:00 p.m. (PT), All Other Plans, Mon-Fri, 8:00 a.m. to 5:00 p.m. (PT) 		Chrome 22 and Future Versions, Firefox 27 and Future Versions, IE11 and Future Versions
Moda Health 1.877.277.7270 (toll free)
Mon-Fri, 7:30 a.m. to 5:30 p.m. 		ebt@modahealth.com
Molina Healthcare 1.866.449.6848 (toll free)
Mon-Fri, 7:00 a.m. to 9:00 p.m. EST 		Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge
Northwest Physicians Network 253.573.1880
Mon-Fri, 8:00 a.m. to 5:00 p.m. (PT) 		providerrelations@npnwa.net Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge, Safari 7 and Future Versions
Optum 877.836.6806
Mon-Sat, 8:00 a.m. to 8:00 p.m. (PT) 		Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge, Safari 7 and Future Versions
Oregon Clinical Quality Metrics Registry 877.285.1954
Monday-Friday, 8 a.m.-5 p.m. Pacific 		help@oregon-cqmr.org Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge, Safari 7 and Future Versions
Oregon Provider Directory 877.285.1954
Monday - Friday, 8 a.m. to 5 p.m. Pacific 		help@oregonpd.mihin.org Chrome 22 and Future Versions, Firefox 27 and Future Versions, Microsoft Edge, Safari 7 and Future Versions
PacificSource Healthplans 1.800.624.6052 ext 2580 (toll free) or 541.684.5580
Mon-Fri, 7:00 a.m. to 5:00 p.m. 		providernet@pacificsource.com IE11 and Future Versions, Chrome 22 and Future Versions, Firefox 27 and Future Versions
Premera Blue Cross Individual, 1.800.607.0546, All Other Plans, 1.877.342.5258, option 2
Individual, Mon-Fri, 8:00 a.m. to 6:00 p.m. (PT), All Other Plans, Mon-Fri, 8:00 a.m. to 5:00 p.m. (PT) 		Chrome 22 and Future Versions, Firefox 27 and Future Versions, IE11 and Future Versions
Premera Blue Cross Blue Shield of Alaska Individual, 1.800.809.9361, All Other Plans, 1.800.722.9780, option 2
Individual, Mon-Fri, 8:00 a.m. to 6:00 p.m. (PT), All Other Plans, Mon-Fri, 8:00 a.m. to 5:00 p.m. (PT) 		Chrome 22 and Future Versions, Firefox 27 and Future Versions, IE11 and Future Versions
Premera Blue Cross Medicare Advantage 888.850.8526
Mon-Fri, 8:00 a.m. to 5:00 p.m. 		IE11 and Future Versions
Providence Health Plans 503.574.7316
Mon-Fri, 8:00 a.m. to 5:00 p.m. 		provlink@providence.org IE11 and Future Versions
ProviderOne 1.800.562.3022 (toll free)
Mon-Fri, 7:30 a.m. to 4:30 p.m. 		IE11 and Future Versions, Chrome 22 and Future Versions, Firefox 27 and Future Versions, Safari 7 and Future Versions
ProviderSource Credentialing 1.855.252.4314 option 1 (toll free)
Mon-Fri, 6:00 a.m. to 5:00 p.m. (PT) 		provider.support@medversant.com IE11 and Future Versions, Firefox 27 and Future Versions
Regence BlueCross BlueShield of Oregon 1.800.AVAILITY (1.800.282.4548) (toll free)
Mon-Fri, 7:00 a.m. to 4:00 p.m. (PT)
Regence BlueShield 1.800.AVAILITY (1.800.282.4548) (toll free)
Mon-Fri, 5:00 a.m. to 4:00 p.m. (PT)
Samaritan Health Plans 888.435.2396 (toll free), 541.768.5207 (local) IE11 and Future Versions
Washington Health Alliance 206.448.2570
Mon-Fri, 8:00 a.m. to 5:00 p.m. (PT) 		communitycheckup@wahealthalliance.org