Individual Plans: If your patient's ID card has one of the listed group numbers and includes the phrase "Individual Plan," log in to the Individual Plan website.
If you've received the message, "You have successfully logged into the Evolent application, but we do not find the Provider," read these instructions to provide key services to your individual plan patients.
Note: Google Chrome is the best browser to use for the individual plan website.
This sample ID card indicates the member is on an individual plan.
Non-Individual Plan ID card:
Note: This card doesn't include the "Individual Plan" designation.
What's available in the portal
Availity access through OneHealthPort is temporarily unavailable. For direct access, sign in to Availity using your Availity credentials.
Sign in to Availity to access the following tools for LifeWise group.
Eligibility & Benefits
Check Prior Authorization Status
Claims & Payments
C3 Claims Editor
Electronic Funds Transfer for enrollment or cancellation requests. If you're already registered with LifeWise for EFT, no action is required.
Note that the payment policies remain on the LifeWise secure provider website and are linked on the LifeWise payer space in Availity under Resources.
Already registered with Availity?
If you're already registered with Availity for another payer, you can simply use your existing Availity user ID and password. Not registered with Availity? Register with Availity and get training today.
NOTE: Individual Plans are NOT served through Availity.
The Availity Authorization & Referrals tool doesn't support individual plans. Prior Authorization service requests that go through eviCore and AIM today continue as is.
For questions about your OneHealthPort login or account, contact OneHealthPort at 800.973.4797.
For questions about Availity, including LifeWise eligibility and benefits, claim status and payment information, prior authorization requests and registration and training, contact Availity Customer Service at 800.282.4548, Mon - Fri, 8:00 a.m to 8:00 p.m. ET.
For questions about the following items, call LifeWise provider customer service at 800.592.6804, Mon - Fri, 6:00 a.m to 5:00 p.m. PT.
Member benefits that don't display via Availity
Claims payment, payment vouchers or remittance assistance