The Availity Authorization & Referrals tool doesn't support individual plans, Medicare Advantage, FEP, and Shared Admin. Prior Authorization service requests that go through eviCore and AIM today continue as is.
For questions about your OneHealthPort login or account, contact OneHealthPort at 800.973.4797.
For questions about Availity, including Premera eligibility and benefits, claim status and payment information, prior authorization requests and registration and training, contact Availity Customer Service at 800.282.4548, Mon - Fri, 8 a.m. to 8 p.m. ET.
For questions about the following items, call Premera Customer Service at 800.722.4714, option 2, Mon - Fri, 8 a.m. to 5 p.m., PT.
Member benefits that don't display online via Availity
Claims payment, payment vouchers or remittance assistance
Provide network status confirmation
Premera technical/website help
Premera - Individual Plans
If your patient's ID card has one of the listed group numbers (see sample ID card) and/or their health insurance card includes the phrase "Individual Plan," log in to the Individual Plan website.
If you've received the message, "You have successfully logged into the Evolent application, but we do not find the Provider," read these instructions to provide key services to your individual plan patients.
Note: Google Chrome is the best browser to use for the individual plan website.
This sample card indicates the member is on an individual plan.