FAQ for the CAQH Transition

• CAQH has been chosen as the vendor that health plans, providers, and credentialing staff use as the database for WA State credentialing starting in 2024. 

• No. Effective January 1, 2024, you will no longer have access to your provider data through Medversant. After December 31, 2023, your access to ProviderSource will be disabled.

• You will register directly with CAQH. Your OneHealthPort Single Sign-On Subscriber ID and password will not work for CAQH access.  
• You can go to: https://proview.caqh.org/Login?Type=PR to set up a new account. Under “First Time Here?” at the bottom right corner of the page, click “Register Here” to begin the registration process.  
• Note: If you are unsure if you have an account with CAQH, please contact them before registering to avoid creating duplicate accounts. 

• If you only use your OneHealthPort Single Sign-On Subscriber ID to access ProviderSource, you will not need your OneHealthPort account after December 31, 2023. Your Administrator can remove you from your Organization’s OneHealthPort account.  
• If you use your OneHealthPort Single Sign-On Subscriber ID to access payer portals for things like eligibility, benefits, claims or prior authorization, you will still need your Single Sign-On Subscriber ID to access participating payer portals.   

• For training resources, you can visit CAQH University at https://caqhproviewtraining.learnupon.com/. Please note, you will need to register to access training resources.  
• Or you can contact the CAQH Solution Center for assistance at:
  • Phone: 1.888.599.1771, Monday – Friday: 8:00 a.m. – 8:00 p.m. (EST)  
  • Live Chat - available to all registered providers and credentialing staff, Monday – Friday: 8:30 a.m. to 6:30 p.m. (EST)  

• Some health plans already have access to applications through CAQH, and others are beginning the contracting and implementation process as a result of the working group decision.  
• You will find a list of the health plans and how they are accepting applications through the transition period here: Support & Communications | OneHealthPort.

• If you received a warning that your OneHealthPort Single Sign-On account is about to be deactivated, you can Log in to your OneHealthPort Subscriber account to keep your account active. 
• If you received notification that your account is disabled and it has been less than 60 days since you were notified, your Organization Administrator will still be able to see your account information. Please have your Organization Administrator initiate a password reset to reactivate your account.  
• If it has been more than 60 days since you were notified that your account is disabled, and your Organization Administrator does not see your account information, please have them contact OneHealthPort for assistance.  

• Once you have completed an application, you must identify the health plans who can access your application. If you have not granted access to a health plan, they cannot retrieve your application.
• For more information please contact CAQH.

• CAQH has been chosen as the vendor that health plans, providers, and credentialing staff use as the database for WA State credentialing starting in 2024. 
• In addition, Health Plans will contract directly with CAQH. 

• The Office of the Insurance Commissioner (OIC) has authorized the use of CAQH or other vendors or other methods through February 29, 2024. 
• If you choose to use Medversant, please be advised that you will be responsible for negotiating terms directly with Medversant if you use the system after December 31, 2023. 
• Link to OIC notice 

Note: CAQH is not being selected as a Credentialing Verification Organization (CVO) vendor, but rather as the database for submitting and retrieving provider credentialing applications as called out in the legislation.   

• Since OneHealthPort will not have a master contract with Medversant in 2024, health plans will be responsible for negotiating terms directly with Medversant if you use the system after December 31, 2023. 
• Please note that providers will not have access to Medversant’s ProviderSource after December 31, 2023. 

All health plan organizations looking to develop an agreement with CAQH to access provider applications from the CAQH system can reach out to Warren Chang via email: wchang@caqh.org.   

You will find a list of the health plan information on our site. Please notify OneHealthPort how you are accepting applications during the transition so we can update the health plan list on our website. Click here to access the list on our website to see your current messaging.